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Sony NX5 - E:62:10 problem

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Srdjan SimijanovicSony NX5 - E:62:10 problem
by on Aug 26, 2011 at 3:17:00 pm

Hello everyone,
I have Sony NX5 and it served me well (still does), but now I have some problems with it.
I am using it for wedding cinematography (you can see how it works on http://www.suvideo.com) but every 10-20th time I turn the video camera on, it starts to shake and showes me a label E:62:10.
Sometimes SONY logo stays a long time on the screen, and sometimes there is a picture on a screen, but with black line on top and bottom of the screen. The third case is - the whole camera is just shaking. Very horrorfull filling.
Anyone hade a similar problem? Please help me with an advice..
Srđan


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john lenihanRe: Sony NX5 - E:62:10 problem
by on Aug 26, 2011 at 3:48:14 pm

Get the camera back to sony for repair right away.

There is something seriously wrong. If you are out of warranty by a little bit, explain why they should still fix it.

I had one that had a similar, not the same, problem. It turned out to be the focus servo motor was going in and out and would not stop.

They repaired it and good as new.
John

John Lenihan

LeniCam Video Productions
http://www.lenicamvideoproductions.com


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Srdjan SimijanovicRe: Sony NX5 - E:62:10 problem
by on Aug 26, 2011 at 4:16:35 pm

Thank you for a tip.
Warranty passed three months ago. I will try to repair it as soon as wedding season ends...


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David McGrawRe: Sony NX5 - E:62:10 problem
by on Aug 28, 2011 at 12:12:06 pm

We have 3 Sony HXR-NX5 's for a little over a year.

One of the cameras has the same problem you are describing. I feel your pain.

We have never needed Sony repair. Do you have an opinion where is the best place to send for repairs?


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john lenihanRe: Sony NX5 - E:62:10 problem
by on Aug 28, 2011 at 1:32:10 pm

Send it to Sony. Chances are they will cover it under warranty.

Call them at this number (201) 833-5300 follow the prompts, talk to a real person.
They will give you the information on how to send it in.

John Lenihan

John Lenihan

LeniCam Video Productions
http://www.lenicamvideoproductions.com


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David McGrawRe: Sony NX5 - E:62:10 problem
by on Aug 28, 2011 at 6:18:54 pm

Thank you for the advice. Much appreciated. We are making a trip to the United States and will send it when we are there in a couple weeks.

Much appreciated.


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john lenihanRe: Sony NX5 - E:62:10 problem
by on Aug 28, 2011 at 7:21:18 pm

If you bought this outside the united states, you may have a different Sony service place to honor the warranty.

I would recommend finding that out before trying to bring it to the US and then finding out.

John

John Lenihan

LeniCam Video Productions
http://www.lenicamvideoproductions.com


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barry braunRe: Sony NX5 - E:62:10 problem
by on Sep 1, 2011 at 4:53:57 am

I was about to order an NX5 but have come accross these complaints as well as an older one about back focusing problems bot in manual and auto modes.
Am I about to buy trouble??
Should I wait to see how the panasonic AG-AC 160 perfoms which is due for release in australia shortly and is expected to sell for a similar price. Further I edit in FCP 7 and have no desire to go to FCP X. Finally, my aim is to get good low light performance and good audio performance in dimly lit bars of bands my son plays in. I am an amateur and would really like to avoid a big camera so if anyone can assit with some advice it would be much appreciated


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David McGrawRe: Sony NX5 - E:62:10 problem
by on Sep 1, 2011 at 11:22:37 am

You don't need to be afraid of the NX5. We have three and use them daily. The problem we discussed in this thread is the only problem we have had in over one year of use. It seems isolated. In fact when I searched for threads discussing the same problem, this is the only one I could find.

When the cameras were released I read about a lot of people having problems with (1)backfocus (2) problems with recording to the HXRFMU128 optional 128-GB Flash Memory Unit. We never saw a problem with the backfocus and believe it was a problem with early units. The memory problem was quickly solved (apparently) by a software upgrade. I can't comment because we don't own the 128 - gb memory units.

But for your application
-low light
-music recording
-amateur
-small camera

the nx5 or ag-ac-160 may not be the best choice.

To our surprise, we are using the Panasonic Lumix GH2 for situations as you describe. Equip it with the standard 14-140 lens and also buy the 20mm 1.7 pancake lens. In low light the little 20mm pancake lens will give you unbelievable footage. Even on automatic. This camera package is under $2,000. To shoot what you are describing we would put one on a tripod and carry another. Yes, it is a photo camera. Yes I am suggesting you use it to shoot the video. The reason this is a better choice is simply that the sensor is so much bigger than a $4,000 video camera. In my opinion, in low light the GH2 photo camera has a huge advantage.

To me, the sound is a bigger issue. It is a band. To me the sound quality is more important than the video. I think you will find that none of the cameras mentioned will give you the sound you are looking for. I would buy one or maybe two Zoom H4 audio recorders. They could be placed near the band members using the internal mics and/or with professional microphones. Multiple audio tracks of the band will have a richer and far more professional sound. The Zoom recorders are about $300 each.

An audio engineer on another thread who we respect wrote that anybody that didn't own a handheld recorder was stupid. We were stupid. We immediately bought two. Now we use them all the time.


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barry braunRe: Sony NX5 - E:62:10 problem
by on Sep 1, 2011 at 1:02:41 pm

Thank you David.
I guess I am trying to attain the impossible which is to achieve the goals I mentioned but also have a camera with a respectable zoom capacity for outdoor work such as travel videography - we hope to go on a safari etc.
One of the local dealers is urging me to buy the nx70 as a good all round compromise - do you have any knowledge of this?


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john lenihanRe: Sony NX5 - E:62:10 problem
by on Sep 1, 2011 at 2:18:55 pm

Regarding the NX70, it might be a good compromise for you for the safari.

What people on this forum have said comparing it to the nx5u

1. Only 10 x zoom instead of 20x
2. picture looks same at bright light
3. Picture is worse than the nx5u in dim light
4. Smaller, therefore easier to pack
5. Water and dust resistant. (Would seem important on a safari)
6. Sound will be the same for either.

John Lenihan

John Lenihan

LeniCam Video Productions
http://www.lenicamvideoproductions.com


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barry braunRe: Sony NX5 - E:62:10 problem
by on Sep 1, 2011 at 9:07:12 pm

Thanks John I intend to have a look at one do you have any idea how it would compare to canon fx105 or panasonic equivalent
Regards
Barry Braun


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john lenihanRe: Sony NX5 - E:62:10 problem
by on Sep 1, 2011 at 11:25:48 pm

I don't have any experience with those cameras.

All I could do is read the specs and compares, the same as you could do.

John Lenihan

John Lenihan

LeniCam Video Productions
http://www.lenicamvideoproductions.com


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Naama MarinbergRe: Sony NX5 - E:62:10 problem
by on Jun 20, 2012 at 6:42:55 pm

Hello Srdjan,

Yesterday the same problem happend to me.
what do you know about this problem? why does it happen? have you fixed it?

Thanks,
Naama


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Srdjan SimijanovicRe: Sony NX5 - E:62:10 problem
by on Jun 21, 2012 at 7:20:16 am

Well,
I have not fixed it yet. I have so much work to do with a camera, and i don't have a time to go to the service. Advices:
- don't turn off camera to often (I have to deal with more bateries)
- don't use ACT steady, because if it is on, you will hardly turn on your camera.
- I have never expirienced situation when camera don't turn on after several trying to turn it on and I pray it will never happend.

My assuming is that something is wrong with a optical steady motor, but maybe it isn't. As long as it is working properly at the end, I am not willing to have it serviced and opened, because it might be like opening a Pandora box. Yes it is annoying, but you will get used to it. If you bring it to the service or something, please tell me is it too expensive, and hoe long it took for them to fix it.

Thank you in advanced
Srdjan


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Naama MarinbergRe: Sony NX5 - E:62:10 problem
by on Jun 26, 2012 at 9:55:43 am

Thanks for your answer. i'll let u know when i'll have the information.

all the best,
Naama


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Srdjan SimijanovicRe: Sony NX5 - E:62:10 problem
by on Aug 29, 2012 at 1:58:15 pm

Hello to all!
I am very happy, because my NX5 is working properly again.
The problem was in some EPROM software that needed to be changed.
I took the camera to one local service, and he asked a help from SONY service in Budapest. They made all this working again.
Whole service cost me only 33 eur. I assume that was only for transporting costs to Budapest and back, and the Sony service was for free, because of their mistake.
However, thank you Sony, and thank you AVC service for fixing my camera!


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Felix FrankRe: Sony NX5 - E:62:10 problem
by on Sep 21, 2012 at 6:18:59 pm

hello, excuse my English ....
estube llelendo your case and also I have the same problem where I live there is a sony authorized dealer and I are saying the same thing that the first step is to update the software and that sometimes these camera have faults.
I wanted to ask if your case was resolved when updating the camera software.
greetings.


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Srdjan SimijanovicRe: Sony NX5 - E:62:10 problem
by on Sep 24, 2012 at 7:53:13 am

Yes, the problem is software.
Sony fixed it and now it works perfectly... don't worry, your camera will work just fine after the refreshing the software


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Felix FrankRe: Sony NX5 - E:62:10 problem
by on Sep 24, 2012 at 7:17:25 pm

ok, thanks for replying ....
I'm more confident to take sony authorized service.
good any details you commented.
new mind thanks for replying


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Vidas GirskisRe: Sony NX5 - E:62:10 problem
by on Mar 31, 2014 at 5:28:18 am

Hello,

Past weekend, right before wedding ceremony at wedding palace, my nx5 got this problem:( I was shocked. Eventually, it got right just before the newly weds entered the hall :)
But now i need to fix it. I bought it in USA, but use it for three years in Lithuania, EU (East Europe). No warranty anymore, I think it didn't have warranty at all since it had been used outside the USA.
I wonder if the Sony would fix it and where i suppose to contact. Actually, in my city is Sony warranty service, local people, who are not high quality workers, I have a bit fear that would not make it worse.
Could i update this software myself? How much cost it?

Thank you everyone for HELP.

Vidas Lithuania, EU. w.video-foto.lt


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shaun de souzaRe: Sony NX5 - E:62:10 problem
by on Jul 23, 2014 at 6:14:44 am

hello,
just wondering how to update the sony nx5u software srdjan mentioned?
my nx5u has the same error and issue.
sony canada wants $1000 repairs plus canadian taxes.
usa repairs says its like $$275 to repair


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Rudy Mark Usita SomeraRe: Sony NX5 - E:62:10 problem
by on Sep 27, 2013 at 2:01:34 am

Hello. Im experiencing the same problem with our NX5. Anyone help.


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