| Is there a definitive Facebook forum for solving problems?
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 | Is there a definitive Facebook forum for solving problems?
by Graeme Hague on May 31, 2012 at 5:52:19 am |
Apart from perhaps this one, of course. The magazine I write for has its own FB and recently made me an admin to edit posts, track newsfeeds, etc...
And it's seriously broken everything (almost). We're going crazy trying to make things work properly now for everyone (all admins)- not just me. We need a business FB expert.
If I go into more detail, can anyone here offer advice?
Thanks, Graeme.
Graeme Hague
Author/Composer
Freelance Audio Engineer
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• | | | |  | Re: Is there a definitive Facebook forum for solving problems?
by Mads Nybo Jørgensen on Jun 5, 2012 at 6:42:35 pm |
Hey Graeme,
Did you manage to resolve your Facebook problems?
To be honest, IMHO Fb is not the best place to manage "followers" as in that the site doesn't really allow you to moderate anything. Unless you write your own code, in which case you might as well build your own site.
All the Best
Mads
London, UK
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• | | | | | Re: Is there a definitive Facebook forum for solving problems?
by Graeme Hague on Jun 6, 2012 at 6:15:25 am |
Cheers Mads, yeah... the more we go down the FB path, the more its limitations are revealed. But unfortunately we're forced into trying to follow the lead of other relevant companies rather than set our own standards and until we all realise there are better workflows and options (not to mention the people subscribing to the pages) we're all stuck in the same whirlpool dragging us down. As for the original problem, we solved it by my creating a completely new FB account with a separate email address and simply redoing everything-and it works perfectly now. Which doesn't explain what went wrong!
The joys of FB...
Graeme Hague
Author/Composer
Freelance Audio Engineer
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• | | | | | Re: Is there a definitive Facebook forum for solving problems? or not...
by Mads Nybo Jørgensen on Jun 7, 2012 at 4:43:11 pm |
Hey Graeme,
Yes. It is truly baffling that a Social Network, valued at the kind of money that Facebook are, is so truly anti business that it hurts.
One of my clients managed to get 1,500 followers on their fan page for a specific project. One thing with another, the moderator of the forum left and the project were left to cool for a couple of years. We wanted to help re-start it, but because we didn't know the colour of the previous moderators teddy bear, we could not reactivate the network and it is now left to drift till it dies - In my opinion it is likely to be one of those many phantom accounts that Facebook claims to be operational and is using for their outrageous valuation...
The so called "help" team at Facebook were so bad at helping, that it was decided that we would be better off not using Facebook. And not to rely on their platform, not even for advertising.
So there you go - with Facebook you either have to start over, or not start at all.
My suggestion would be that if you have unique and interesting content, then it doesn't matter where it is situated, as long as people can find you - the COW is a brilliant example of how that idea can work through the rise and death of larger Social Networks...
All the Best
Mads
London, UK
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• | | | |  | Re: Is there a definitive Facebook forum for solving problems? or not...
by Tim Wilson on Jun 7, 2012 at 4:52:00 pm |
We've spoken to quite a few Facebook experts over the years, for problems as serious as people setting up fraudulent accounts in your name. At Facebook, they will shrug and tell you there is nothing they can do.
Our experts tell us that all you have to do is start advertising at Facebook, and all your problems will magically disappear. This is obviously no help at all for individuals, or business for whom Facebook ads make no sense...but this is another reason why Facebook traffic is declining.
Of course, that's like saying that Google traffic is declining. They're so far ahead of everyone else that it will never cause them any pain to lose a few million customers.
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• | | | | | Re: Is there a definitive Facebook forum for solving problems? or not...
by Graeme Hague on Jun 7, 2012 at 11:12:34 pm |
The problem for us is the slowly declining sales of our print magazine (something we're trying to deal with early) and a swing towards website publishing- which may be another trend that will reverse itself again or maybe this time it's permanent. Facebook is so far a necessary evil to promote and divert our readers to the website... they'll check Facebook three-four times a day (and more)but not necessarily check the website for new content.
With the so-called experts claiming that Facebook is dying, because everyone is going "mobile" (whatever that means), the challenge is again one of website traffic management, if you like, and promotion.
If they're predicting the demise of Facebook, are they also saying the large, multi-page and information-rich website is also threatened? How do websites like Cow see the future, if everyone is going to be using iPhones? Because phones don't really lend themselves to the kind of advertising format that quietly pays the bills!
Comments, guys? I'd be keen to hear!
Cheers, Graeme.
Graeme Hague
Author/Composer
Freelance Audio Engineer
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• | | | | | Re: Is Facebook a place for doing business?
by Mads Nybo Jørgensen on Jun 8, 2012 at 11:50:42 pm |
Hey Graeme,
[Graeme Hague] "Facebook is so far a necessary evil to promote and divert our readers to the website... they'll check Facebook three-four times a day (and more)but not necessarily check the website for new content."
If you put yourself in the boots of the user then you might find that each one has upwards of 250-750 friends on Facebook, and that they've liked 50-75+ company pages. So your news update in their stream, might end up like watching a F1/Indy Car race at triple speed - it is near impossible for anyone to catch your posting, before it is gone.
Obviously one could feed more posts through the system, but that might end up getting it rejected (unsubscribed) as spam.
Don't get me wrong, Facebook can work as one medium from where to attract readers/followers through, but you need to use multiple approaches in order to maximise your return.
Keep in mind that you can with Google Analytics better monitor, test and manage the visitors to your own website, rather than that of Facebook. Combine that with a strategy of using direct e-mailings, good URL headings, Tags and Social Media sharing icons and you're in with a much stronger package. Combine this with a strong advertising sales executive or a third party supplier of display adverts (such as Google).. And you could potentially start earning some revenue on the project.
And yes, being streamlined for mobile is imperative for the success of your website - it is recognised that mobile data traffic will grow by upto 78% by 2016 (Ref: Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2011–2016 http://www.cisco.com/en/US/solutions/collateral/ns341/ns525/ns537/ns705/ns8...)
All the Best
Mads
London, UK
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• | | | | | Re: Is Facebook a place for doing business?
by Graeme Hague on Jun 10, 2012 at 2:28:32 am |
Thanks again, Mads. Just one last question... is the mobile "future" looking towards mostly phones or iPad/tablet kinds of devices, do you think?
Graeme Hague
Author/Composer
Freelance Audio Engineer
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• | | | |  | Re: Is Facebook a place for doing business?
by Ronald Lindeboom on Jun 10, 2012 at 12:58:37 pm |
[Graeme Hague] "is the mobile "future" looking towards mostly phones or iPad/tablet kinds of devices, do you think?"
The whole point of this evolution is one of inclusion -- therefore, to answer your question, it is BOTH.
The reason? HTML5 is driving both smartphones and tablets and it is a scalable technology. Set it up and it adapts itself to the device viewing the file(s).
The Media Everywhere Revolution powered largely by HTML5 is what put a spike through the heart of Flash.
This is not an either-or future, it is one of "both, please."
Best regards,
Ronald Lindeboom
CEO, Creative COW LLC
Publisher, Creative COW Magazine
A 2011 FOLIO: 40 honoree as one of the 40 most influential publishers in America
http://www.creativecow.net
Creativity is a process wherein the student and the teacher are located in the same individual.
"Incompetence has never prevented me from plunging in with enthusiasm." - Woody Allen
"Be who you are and say what you feel because those that matter, don't mind -- and those that mind, don't matter." - Dr. Seuss
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• | | | | | Re: Is #Facebook a place for doing business? #apple #samsung
by Mads Nybo Jørgensen on Jun 10, 2012 at 7:18:23 pm |
Hey Graeme,
To add to Ron's answer. Yes, we will slowly be sucked into using any kind of mobile device for the trivial parts of our daily life.
An early observation in the mobile sphere was that Europe was must faster in picking up on using txt'ing for communicating than the US, because of consumer behaviour. Blackberry managed to do very well with integrating email and simple web-browsing. WAP never really happened and GPS is an important feature in many apps.
The next logical step is fully featured mobile devices. And do not get fooled by the clever marketing, as in Apple is increasingly getting to become on of the smaller players, and the likes of Samsung and HTC is throwing all their might at that hardware market-segment. Nokia is relaunching with cheaper models for the African and Asian markets.
Which leads me back to: Content is King!!! - a $1 Billion iTunes data-centre and Amazon's investment in Love-Film will tell you all of that.
Focus on what and where your consumers are and target those hang-outs with superior information and communications, rather than following the herd of lemmings thundering across useless Social Networks.
(It is Sunday, so I'm allowed to be critical :-))
All the Best
Mads
London, UK
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• | | | |  | Re: Is Facebook a place for doing business?
by john david on Aug 22, 2012 at 12:56:53 pm |
Yes. You can take business Advantages from facebook if you are talented enough to engage the visitors with you.
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