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Vegas 11 Render Crashing :(

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Dane Smith

Vegas 11 Render Crashing :(
by Dane Smith on Sep 21, 2012 at 1:50:06 am

Hi guys,

So Vegas 11 is crashing when i try and render using any Codec.

Here are my pc Specs:

AMD Phenom II @ 3.2ghz
4GB DDR3 RAM
GTX 570
1TB HD and 160GB secondary HD

Here is the Crash code:

Problem Description
Application Name: Vegas Pro
Application Version: Version 11.0 (Build 683) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:Windowssystem32nvopencl.dll
Fault Address: 0x000007FEEBFECAF0
Fault Offset: 0x00000000000BCAF0

Fault Process Details
Process Path: C:Program FilesSonyVegas Pro 11.0vegas110.exe
Process Version: Version 11.0 (Build 683) 64-bit
Process Description: Vegas Pro
Process Image Date: 2012-04-27 (Fri Apr 27) 04:43:00

ANY IDEAS??????

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John Rofrano

Re: Vegas 11 Render Crashing :(
by John Rofrano on Sep 21, 2012 at 2:15:52 am

[Dane Smith] "ANY IDEAS??????"

Yup...

Fault Module: C:\\Windows\\system32\\nvopencl.dll

That's the OpenCL graphics driver from your NVIDIA GTX 570. Turn off GPU acceleration in Options | Preferences | Video and in your render template and the problem should go away. Of course, your GTX 570 won't be used at all. You might want to either update your graphics card driver to the latest level or down-grade it to a level that Sony recommends but it looks like that's what's causing the fault.

~jr

http://www.johnrofrano.com
http://www.vasst.com

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Shelby Trauner

Re: Vegas 11 Render Crashing :(
by Shelby Trauner on Sep 21, 2012 at 2:35:35 am

Here's what I'm getting....getting between 18 and 39% done rendering and this....hope you can help

Extra Information
File: C:UsersOwnerAppDataLocalSonyVegas Pro11.0gpu_video_x86.log
File: C:UsersOwnerAppDataLocalSonyVegas Pro11.0dx_video_grovel_x86.log
File: C:UsersOwnerAppDataLocalSonyVegas Pro11.0svfx_video_grovel_x86.log
File: C:UsersOwnerAppDataLocalSonyVegas Pro11.0dx_grovel_x86.log
File: C:UsersOwnerAppDataLocalSonyVegas Pro11.0vst_grovel.log
File: J:CV VideosVideo Projectssplit test.veg

Problem Description
Application Name: Vegas Pro
Application Version: Version 11.0 (Build 682)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:Program FilesSonyVegas Pro 11.0vegas110k.dll
Fault Address: 0x1001E795
Fault Offset: 0x0001E795

Fault Process Details
Process Path: C:Program FilesSonyVegas Pro 11.0vegas110.exe
Process Version: Version 11.0 (Build 682)
Process Description: Vegas Pro

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John Rofrano

Re: Vegas 11 Render Crashing :(
by John Rofrano on Sep 21, 2012 at 2:46:45 am

You would need to send those log files to Sony because that fault is actually within Vegas Pro 11.0 itself. It's still worth turning of GPU acceleration and see if that makes any difference. If not, you really need to give those logs to Sony so they can see what's going on.

~jr

http://www.johnrofrano.com
http://www.vasst.com

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Steve Rhoden

Re: Vegas 11 Render Crashing :(
by Steve Rhoden on Sep 21, 2012 at 9:32:54 am

The new GPU Acceleration features is whats giving Vegas 11
most of its aches and pain.

Steve Rhoden
(Cow Leader)
Film Editor & Compositor.
Filmex Creative Media.
1-876-832-4956

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John Rofrano

Re: Vegas 11 Render Crashing :(
by John Rofrano on Sep 21, 2012 at 10:42:39 am

[Steve Rhoden] "The new GPU Acceleration features is whats giving Vegas 11 most of its aches and pain."

Indeed. When people were crying for GPU support I said that they should be careful what they wish for because Vegas was hardware agnostic for 9 versions and that was a good thing. Now, people are having problems because they're buying cheap gaming cards and expecting them to work with professional applications. They don't realize that the drivers for those cards are not tested for professional use. Yes they have OpenCL support and OpenGL support but that's not what the manufacturer focuses on. The manufacturer worries about DirectX support for games which professional programs like Vegas Pro don't use.

I purchased an NVIDIA Quadro 4000 for $700 and I'm not having any problems with Vegas Pro 11.0 GPU support but that's the price you have to pay for stability. If you want good hardware acceleration guess what... you have to buy good hardware! The driver support from game cards is minimal for OpenCL/OpenGL use. Sony should have had a qualification list of cards whose drivers are known to work like Adobe did. I know people got around Adobe's list but when things didn't work, at least they know it was because they were trying to use an unsupported card.

~jr

http://www.johnrofrano.com
http://www.vasst.com

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Rick Altizer

Re: Vegas 11 Render Crashing :(
by Rick Altizer on Sep 21, 2012 at 9:39:39 pm

Does anybody out there know what graphics cards DO with with Vegas 11 with GPU Acceleration turned on?

I'm using GTX 560 and it DOES NOT work. Won't even let me open the program. Stalls at "initializing GPU accelerated video processing." I had to pull out card and use motherboard VGA.

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John Rofrano

Re: Vegas 11 Render Crashing :(
by John Rofrano on Sep 22, 2012 at 1:01:24 am

[Rick Altizer] "Does anybody out there know what graphics cards DO with with Vegas 11 with GPU Acceleration turned on?"

Sony doesn't specifically list the ones they have tested with and "qualified" as working. They only make this broad statement on their GPU Acceleration page:

NVIDIA

Requires a CUDA-enabled GPU and driver 270.xx or later.

GeForce GPUs: GeForce GTX 4xx Series or higher (or GeForce GT 2xx Series or higher with driver 285.62 or later).

Quadro GPUs: Quadro 600 or higher (or Quadro FX 1700 or higher with driver 285.62 or later).
NVIDIA recommends NVIDIA Quadro for professional applications and recommends use of the latest boards based on the Fermi architecture.

Your card definitely falls within that range but obviously it doesn't work. I would try different drivers.

~jr

http://www.johnrofrano.com
http://www.vasst.com

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Rick Altizer

Re: Vegas 11 Render Crashing :(
by Rick Altizer on Sep 22, 2012 at 1:47:11 am

If I have an i7, 32 gigs of RAM, Windows 7 pro and an SSD - do I even need to worry about GPU processing?

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John Rofrano

Re: Vegas 11 Render Crashing :(
by John Rofrano on Sep 22, 2012 at 2:25:54 am

[Rick Altizer] "If I have an i7, 32 gigs of RAM, Windows 7 pro and an SSD - do I even need to worry about GPU processing?"

It depends... does your computer seem fast enough for you? If yes... then you don't need it. ;-)

Here's real world example:

I have a an Intel Core i7-3930K Sandy Bridge-E 3.2GHz that has 6 cores, 12 threads, 16GB of memory. I'm guessing that's a bit more powerful than your i7 QuadCore.

With GPU turned off, I can render 1 minute of HDV 1440x1080 to MainConcept AVC/AAC MP4 in 1:06

With GPU turned on, I can render 1 minute of HDV 1440x1080 to MainConcept AVC/AAC MP4 in 0:30 !!!

That's a 200% improvement in render times with a 6 core CPU vs NVIDIA Quadro 4000 GPU... so I'd say it makes BIG difference having GPU acceleration.

~jr

http://www.johnrofrano.com
http://www.vasst.com

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Rick Altizer

Re: Vegas 11 Render Crashing :(
by Rick Altizer on Sep 22, 2012 at 3:21:59 am

Wow, that is a big difference. Thanks so much for your response.
So do I have to get a $700 graphics card like yours?
It would be great if I could find out what cards actually work.

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John Rofrano

Re: Vegas 11 Render Crashing :(
by John Rofrano on Sep 22, 2012 at 10:50:05 am

[Rick Altizer] "So do I have to get a $700 graphics card like yours?"

If you're not doing this professionally, that's a lot of money to spend on a graphics card. I guess the solution would be to find out who is using what GeForce card and which ones seem to work. Maybe start a thread called: "Survey of GPU's for Vegas Pro 11.0" (that should get peoples attention) and have people post what they are using and if it's working or are they having trouble. If you see a lot of people with the same card having success, then that's the card I would get. ;-)

~jr

http://www.johnrofrano.com
http://www.vasst.com

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Al Bergstein

Re: Vegas 11 Render Crashing :(
by Al Bergstein on Sep 21, 2012 at 11:51:26 am

Gtx570 is a supported card for Vegas and for adobe. Works fine for me in CS6. Crashes in vegas 11 $ 12.
It's the poster child for xdcam accelleration on their web site, so i bought it believing it just might be more stable too.

Http://www.sonycreativesoftware.com/vegaspro/gpuacceleration

I ask because multicam is easier to use in Vegas, but can't deal with crashing.

If it's simply a matter of down or upgrading a driver,I'd do it. But I'm running the 'correct' version.

Then again, maybe i don't need gpu accelleration for multicam on an i7. i'll try it out w/o.it.

Al

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Brad Miller

Re: Vegas 11 Render Crashing :(
by Brad Miller on Mar 4, 2013 at 10:02:16 pm

I get the same error with Vegas 12.
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:Windowssystem32nvopencl.dll

I bought the GTX 560 because Sony said it was compatible. Saying to ask for Sony tech support is a joke because they never respond or they say to reformat your computer and try again.

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Al Bergstein

Re: Vegas 11 Render Crashing :(
by Al Bergstein on Mar 5, 2013 at 12:14:19 am

Brad, what are you trying to render? I have the 570 also. I found that it Vegas 11 was unstable when using multimonitors, or working with NewBlueFX in the same timeline as the video clips. How I stabilized it was to simply only ever use one monitor, and to do all FX editing I could on a new timeline, render it and then add the rendered footage back in. I work in primarily mxf footage off a Canon and also do some work with MOV using Canon HDSLR work.

Oddly, my work (I have been reworking some older projects) has been extremely stable since I started doing that. Depressing in that it severely limits the usefullness of Vegas "Pro".

Specifics:
[Display]
Operating System: Windows 7 Ultimate, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce GTX 570
Driver version: 306.97
DirectX support: 11.1
CUDA Cores: 480
Core clock: 732 MHz
Shader clock: 1464 MHz
Memory data rate: 3800 MHz
Memory interface: 320-bit
Total available graphics memory: 4096 MB
Dedicated video memory: 1280 MB GDDR5
System video memory: 0 MB
Shared system memory: 2816 MB
Video BIOS version: 70.10.49.00.78
IRQ: 16
Bus: PCI Express x16 Gen2

[Components]

easyDaemonAPIU64.DLL 1.10.8.0 NVIDIA Update Components
WLMerger.exe 1.10.8.0 NVIDIA Update Components
daemonu.exe 1.10.8.0 NVIDIA Update Components
ComUpdatus.exe 1.10.8.0 NVIDIA Update Components
NvUpdtr.dll 1.10.8.0 NVIDIA Update Components
NvUpdt.dll 1.10.8.0 NVIDIA Update Components
nvui.dll 8.17.13.0697 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.13.0697 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.13.0697 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.13.0697 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.13.0697 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.13.0697 NVIDIA User Experience Driver Component
nvCplUIR.dll 4.8.750.0 NVIDIA Control Panel
nvCplUI.exe 4.8.750.0 NVIDIA Control Panel
nvWSSR.dll 6.14.13.0697 NVIDIA Workstation Server
nvWSS.dll 6.14.13.0697 NVIDIA Workstation Server
nvViTvSR.dll 6.14.13.0697 NVIDIA Video Server
nvViTvS.dll 6.14.13.0697 NVIDIA Video Server
NVSTVIEW.EXE 7.17.13.0697 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.13.0697 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.13.0697 NVIDIA 3D Vision Module (0)
nvDispSR.dll 6.14.13.0697 NVIDIA Display Server
NVMCTRAY.DLL 8.17.13.0697 NVIDIA Media Center Library
nvDispS.dll 6.14.13.0697 NVIDIA Display Server
NVCUDA.DLL 8.17.13.0697 NVIDIA CUDA 5.0.1 driver
nvGameSR.dll 6.14.13.0697 NVIDIA 3D Settings Server
nvGameS.dll 6.14.13.0697 NVIDIA 3D Settings Server

Al

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John Rofrano

Re: Vegas 11 Render Crashing :(
by John Rofrano on Mar 5, 2013 at 11:39:23 am

[Brad Miller] "I get the same error with Vegas 12.
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:Windowssystem32nvopencl.dll"

Probably because the problem is with your video driver and not Vegas Pro.

[Brad Miller] "I bought the GTX 560 because Sony said it was compatible."

Have you tried updating your video drivers? The first thing I would do is update to the latest drivers on the NVIDIA site. If that doesn't fix it, then install the latest driver from your card manufacturer because those are the drivers that they actually tested with regardless of how old they are. It may be that you just need a different version of the drivers.

The odd thing is that with an NVIDIA card, Vegas Pro should not be using OpenCL, it should be using CUDA. It's really odd that the OpenCL driver is causing the issue. I think you just need to find the driver version that other GTX 560 owners are using successfully and stick with that.

~jr

http://www.johnrofrano.com
http://www.vasst.com

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