Make sure that you are using the latest version of Ultimate S Pro 4.1.7. You can get it from the
Downloads page of the VASST.com web site. If that doesn't fix it, contact us via the ultimatesupport email and we'll see what's going on.
Make sure that Vegas Pro is not running or stuck in memory when you uninstall and re-install US Pro or else the update will be locked by Vegas.
~jr
http://www.johnrofrano.com
http://www.vasst.com