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Upgraded to Nucleo Pro 2, still problems when shutting down

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Upgraded to Nucleo Pro 2, still problems when shutting down
by Itamar Kool on Oct 12, 2007 at 12:47:10 pm

Hi,

I had Nucleo Pro on my G5 and it did what it was supposed to do. When I bought my new 8 core Mac Pro, I didn't use Nucelo Pro anymore because AE CS3 knows how to handle 8 processors. Well, then they made this offer to upgrade and I did it. But still I have these problems when shutting down my computer. Meaning that Background Render cancels the shut down and then I have to quit AE first which takes ages. When will they fix that?

Kool En De Anderen
MAC Pro/Kona LHe/Apple FCS 2/Adobe PPCS3/Huge fibrechannel
www.koolendeanderen.nl

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Re: Upgraded to Nucleo Pro 2, still problems when shutting down
by Chris Cooke on Oct 15, 2007 at 5:19:41 pm

This is a known issue which affects Nucleo Pro 2 on Macintosh systems. Adobe made a change in how AE shuts down it's processes (which includes Nucleo and all the worker processes) that causes the delay.

We're working on a solution and it will be handled in an upcoming fix.

Chris
GridIron Verification and Support

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Re: Upgraded to Nucleo Pro 2, still problems when shutting down
by Itamar Kool on Oct 15, 2007 at 7:25:19 pm

Ok, thanks, good to know. Here's another question: when I hit shift - space bar for a RAM preview. My Mac sort of stops rendering the preview before it is finished and then I have to hit shift - space bar again to sort of finish the render and show the preview

Kool En De Anderen
MAC Pro/Kona LHe/Apple FCS 2/Adobe PPCS3/Huge fibrechannel
www.koolendeanderen.nl

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Re: Upgraded to Nucleo Pro 2, still problems when shutting down
by Chris Cooke on Oct 19, 2007 at 7:08:46 pm

The Fast Render process probably failed to generate a frame and stopped. By restarting the preview it restarted the "Purge Every n Frames" number and cleared the worker process image caches.

Try letting the background workers have more memory by lowering the RAM Cache setting After Effects has in the Prefs window. You can see the calculated value the workers get in the Nucleo icon > Resource Settings window (at the bottom).

Chris
GridIron Verification and Support

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