Mac version: "-10" error message
by Alan Lorence on May 5, 2009 at 11:15:35 pm
If you're using the Mac version of particleIllusion 3.0 or particleIllusion SE and you're getting an error message something like: "License error: (-10)", here's what you should try.
First, have you changed anything on your system? External drives, hardware, software update, etc. If so, please let me know what you changed! Something is triggering the -10 error and I don't yet know what it is.
Usually I suggest the following when you get a -10:
1) Restart the computer. Sometimes that clears the error.
2) If you're using iDisk, eject it (whatever the correct terminology is). Some users have reported that iDisk interferes with the activation.
3) Last thing to do is delete the following file: Users/Shared/Ticket/particleIllusion.Ticket
then activate again at the website.
Whenever you activate, record the "request number" and activation code. It's possible that your machine is toggling between 2 different "request numbers". If that's the case, if you have the corresponding activation code for each request number then you can just use that instead of going throught the activation process on the website every time.
Re: Mac version: "-10" error message by Mark Dyson on Jan 3, 2012 at 10:06:56 pm
Hello, Alan. Your post is a few years old but it's what came up when I Google this problem and so I hope it's still as relevant to you guys as it is to me.
I have a MacBook Pro, which I use in two locations. I activated Particle Illusion 3 in one location, and at the other got the License (-10) error. After some sleuthing I narrowed the problem: at the first location I was using an external Apple bluetooth keyboard, and at the second my MBP is plugged into a dock and using an Apple USB keyboard. It's the presence or absence of the Apple USB keyboard that is causing the license check to fail.
Now, I am faced with needing to re-authorize PI twice a day, as I am in both locations daily and the USB keyboard is only useful (actually, necessary) in one of them. Also, if I undock my MBP and try to use it in another room without the external keyboard at the second location I'll be stuck again.
In the three or so years since you posted this, have you guys fixed this problem?