Update question

Paul,

The Auto Update feature is attempting to access http://www.wondertouch.com to see if there are any emitter libraries or application updates available for down load and apparently can’t get to the web site.

If you are using a proxy server for Internet access you will need to verify your “Internet Settings” in control panel (Win XP, not sure for Vista), connections tab and “Lan settings”. Yes you do need to fill in the information even if you don’t plan to ever use Internet Explorer.

If it is the “Firewall” blocking access you will need to add particleIllusion.exe as an exception. I am not 100% sure on this one because some IT setups just won't allow any update systems to work.

If these don't help give us some feedback about your setup,

John

This error didn't happen in the beta versions of 3.0.2? (You *were* part of the beta test for this.)



Alan.

http://www.wondertouch.com

Paul,

the "Checking for updates..." window was just added but the other functionality should be the same.

Was the message you saw "No Internet connection!" or "Could not connect to server."

Also, are you ( DSL, cable, Dial-up, wireless, T1, etc. )?

Thanks,

John

Just to be clear, you do actually have a working connection on that machine, right?

If you run 3.0.2 now and do an update check, do you get the same message? If so, verify that you can connect to the wondertouch website with your browser.

Thanks.


Alan.

http://www.wondertouch.com

Paul,

So the AutoUpdate worked while you were a beta tester but doesn't work now or you never tested the AutoUpdate feature while beta testing?

Also it would be nice to know how you get to the internet, dial-up modem, DSL, cable, Lan at work, etc.

John