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FSI Firmware Update Needed

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joey OrrFSI Firmware Update Needed
by on Dec 6, 2009 at 12:03:10 pm

I recently bought an FSI LM-2450W. I need the V0.9.21 Firmware update as 9.20 has an issue with banding. All attempts to log into the FSI site have failed so I turn to my bovine comrades. I'm starting a job today and as I choose to work on the Sabbath I can't contact FSI. I'm UK based so different continent, different time zone, may as well be on the moon...

Cheers

Joe Orr


Mac Pro Octo 2.26 16Gb Ram (Purchased Sept '09)
SL 10.1.6
ATI 4870
Kona LHe
640GB Startup
1TB Internal Storage
2TB SCSI Raid Storage
Tangent Wave
FCP Suite 3 (FCP 7.0, Color 1.5)



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walter biscardiRe: FSI Firmware Update Needed
by on Dec 6, 2009 at 2:38:27 pm

They didn't respond to an email? They always respond within 24 hours, even weekends.

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Bram DesmetRe: FSI Firmware Update Needed
by on Dec 6, 2009 at 3:44:19 pm

Joe, we are here to help even when our office isn't officially opened. I received your email for assistance uploading firmware at 9:54 AM this Sunday AM, you posted to the COW well before that...you have every right to vent any frustrations you may have, but if you need help with anything email us at support@flandersscientific.com instead of assuming we aren't here to help, you will NEVER wait more than 12 hours (and that is worst case scenario) for an answer.

Bram Desmet
FSI (Flanders Scientific, Inc.)
http://www.FlandersScientific.com


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Bram DesmetRe: FSI Firmware Update Needed
by on Dec 6, 2009 at 4:35:12 pm

Just to clarify for other FSI users. 9.21 includes an optimized LUT that will improve the accuracy of the color space selection on an LM-2450W even further than was previously possible. It also corrects a compiling bug in 9.20 that omitted the gamma accuracy improvements made during firmware 8.14 and included in all firmware from 8.14 to 9.18. Any firmware from 8.14 through 9.18 will not have this gamma bug. Only 9.20 omits this gamma optimization and this is resolved in 9.21. What this basically means is that on a test pattern like a shallow ramp 9.21 (or 8.14 through 9.18) will have better tonal response (grays will be grayer).

These issues aside I would like to remind everyone that the LM-2450W is an 8 bit LCD monitor. We make no secret of this and like virtually all professional LCD monitors under $8,000 the 8 bit panel does mean that on 10 bit material banding is possible and to be expected to some degree. Many people do not find this objectionable or worth the price increase to go 10 bit, especially if their work is destined for 8 bit delivery (broadcast TV for example). However, if you want to pay the premium for a 10 bit LCD monitor we have that in our LM-2470W.

Bram Desmet
FSI (Flanders Scientific, Inc.)
http://www.FlandersScientific.com


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joey OrrRe: FSI Firmware Update Needed
by on Dec 6, 2009 at 5:25:43 pm

I have now upgraded the firmware on my 2450 with Brams' help. I didn't for one minute think I'd be able to get support on a Sunday but I had a reply to my email almost instantaneously. With the 9.21 firmware update the banding issue I was having is now imperceptible and pictures look stunning. Thanks Bram for sorting me out and giving such amazing support, even out here on the moon...

Joe Orr


Mac Pro Octo 2.26 16Gb Ram (Purchased Sept '09)
SL 10.1.6
ATI 4870
Kona LHe
640GB Startup
1TB Internal Storage
2TB SCSI Raid Storage
Tangent Wave
FCP Suite 3 (FCP 7.0, Color 1.5)



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