Color 1.5 not outputing to external monitor
by Jason Tessmer
on
Aug 12, 2009 at 3:56:25 pm
We upgraded to Final Cut Studio 3 this pass weekend with no issues...so I thought. The other day I send a clip into Color 1.5 from FCP 7 and my external monitor gets nothing. Prior to the upgrade, I could use the external monitor to grade my video. Without it, I'm in the trial and error with having to send everything back to FCP to view it.
My setup is a MacPro 2 x 3Ghz Quad-Core running 10.5.8. I have a Kona 3 card (with breakout) running the 6.5 driver (latest). I have 2 x 23" Apple displays ,1 Sony HD Multiformat Trinitron monitor (BVM-F20F1U) & a 47" Samsung LCD. I have both SDI and RGB component running to the Sony and the RGB looped out of it into the Samsung. In FCP, both external monitors show video with no problems. In Color, I get black...unless I go to the Secondaries and turn one on. Then when in the preview tab, I get an image. This would work but it doesn't carry over any of the Primary grade that was done. I have gone into the settings and have the Video Output set to the correct video format for the footage. Still nothing. If I change the Video Output settings, the Sony & Samsung will convert to that format but still get a black image. (i.e. switching from 30fps SD to 720p at 24.) So, I know it's getting a signal just not sending the image from Color.
I'm missing something somewhere, I just don't know where. Please, I need help from some of you big brain people or I'm forced to use FCP 3-way color correction more than I'd like to. I hate ti think that this could also be a bug with Color 1.5 & a Kona 3 card.
Thanks for you time Jason Tessmer
'the grunt'
New World Post Productions
Saint Louis, MO
Re: Color 1.5 not outputing to external monitor by Lorne Miess on Aug 13, 2009 at 4:44:36 am
Hi,
I'm having this issue in Color after I upgraded the Kona drivers. I can see a still from the Still Store room but no live video on the monitor. I can see the levels changing on the UI monitor but no live video. I'll try the FCS uninstall and try again. I'm using a FCS2 and the upgrade if that makes a difference. The FCP project work fine on the monitor.
Re: Color 1.5 not outputing to external monitor by Jason Tessmer on Aug 14, 2009 at 3:47:51 pm
So, I uninstalled and reinstalled FCS 3 with no luck. I'm not sure if this has something to do with the fact that I'm running one of the 1st gen MacPro Quad-Cores? They had an issue earlier with 10.5.6, where the PCIx16 slot would only read x4. Apple fixed it in 10.5.7. That's the only thing I can think of why my Color 1.5 will not show an image on the external monitor. (But does show one only if I'm on a preview in a secondary)
Anyhow, I've uninstalled Color 1.5 and have switched back to 1.0 and everything is showing where it should. So, no RED files for me.
Re: Color 1.5 not outputing to external monitor by Lorne Miess on Aug 14, 2009 at 11:27:21 pm
Hi,
I've reloaded FCS 2 and ran Color again but couldn't get any video out of it other than turning the secondaries room on with the a vignette or using a still. I uninstalled the Kona 6.5 driver rebooted and installed the 6.0.3 driver and the system is working. I'm wondering if there's something at odds with Color 1.5 and Kona 6.5 on a dual 3GHz machine?
Re: Color 1.5 not outputing to external monitor by Jason Tessmer on Aug 18, 2009 at 5:14:21 pm
I'm running a Nvidia 7300GT.
I tried what Lorne did:
1: Uninstall FCS 3
2: Uninstall Kona 6.5 driver
3: Reinstall FCS 3
4: Reinstall Kona 6.0.3 driver
Still a blank on the screen with Color. So I uninstalled just Color 1.5 and installed Color 1.0. Runs fine.
I'm guessing it's the fact that I'm running a first gen MacPro. These where out for only about 6 months or so before they switched the mainboard (this is what I was told from our tech guy that installed our Xsan). I hope a patch from Apple or Aja will come out to fix this.
Re: Color 1.5 not outputing to external monitor by Jim Wilcox on Aug 18, 2009 at 5:33:38 pm
Shot in the dark here, but I seem to remember using the non-NDD (sounds like a double negative) version of the drivers broke Shake's output to a broadcast monitor. Could this be an issue re-surfacing?
Re: Color 1.5 not outputing to external monitor by Ronen Pestes on Aug 18, 2009 at 5:43:59 pm
Jason,
I believe the Nvidia 7300GT is the issue (any one here using it ? )
I had a problem with this card - the monitor was not updating in real time and I was getting split image of the shot before the clip I was correcting.
I switched the card to ATI and no problem.
I have a different computer with a different model Nvidia card, which is working fine,
I will post tonight the model number for you.
Re: Color 1.5 not outputing to external monitor by Jason Tessmer on Aug 18, 2009 at 6:42:04 pm
Please Note: My issue is not with the Nvidia card. Both Apple 23" displays playback and show everything fine in color. It's the external monitor that is connected to the Kona 3 IO card.
Re: Color 1.5 not outputing to external monitor by Matt Zinn on Aug 19, 2009 at 4:41:23 pm
Same here, the post I house work at has 6 FCP machines, 3 with 7300 cards and 3 with 8800. Color works fine with the 8800's but none of the 7300's. I've been in contact with Apple Engineers about this and they swear they are getting back to me about this "bug."
Oddly enough Color 1.5 with my 7300 card does not have this problem when I'm grading 2K RED proxy files. It's just incredibly slow. Any thoughts as to why this might be? Anyone able to duplicate this occurrence with 2K proxy's but not be able to work with any other kind of footage?
Thanks,
Re: Color 1.5 not outputing to external monitor by Matt Zinn on Aug 19, 2009 at 5:31:34 pm
Before anyone goes out any buys an NVIDIA 8800 card, those cards have been discontinued (from what I can tell) g-d only knows if their new cards work with COLOR too?
Re: Color 1.5 not outputing to external monitor by Mohamed Kamel on Aug 21, 2009 at 10:46:24 pm
Hi
I can confirm that the 7300 GT is the issue, i tested on 3 mac pros...all kona cards but 1 of them has quadro rathar than 7300 GT and not surprisingly it was the only machine that outputted to a monitor.
What is weird is that it outputswhen you are in the secondary room if you hsl key something or when you render out your work.
Re: Color 1.5 not outputing to external monitor by Ronen Pestes on Aug 22, 2009 at 1:59:06 am
Good to know that someone else has same issue with this card, don't think Apple or AJA are aware of that.
since its is an older card, I wouldn't count on an update that will address this issue soon.
Re: Color 1.5 not outputing to external monitor by Bob Pierce on Sep 3, 2009 at 2:04:35 pm
I'm in the same boat (no video out with Color 1.5 on my Mac Pro 2.66, with the stock NVIDIA 7300 graphics card) and wondering if there was any resolution to this matter. It's behaving exactly the same for me as described here - video out only appears when applying a vignette or during rendering.
I've tried drivers 6.5 and 7, both NDD and standard.
Thanks!
Bob Pierce
www.lightstreamassociates.com
Mac Pro 2.66 - 8GB memory -
Mac Book Pro 2.33 Duo -
FC Studio 2 - Kona Lhe
Adobe Production Suite CS4 -
Sony Multiformat 14" - Panasonic 42" Plasma -
Ikegami HLDV7 - PVW EX-1
Re: Color 1.5 not outputing to external monitor by walter biscardi on Sep 3, 2009 at 2:12:20 pm
[Bob Pierce]"I'm in the same boat (no video out with Color 1.5 on my Mac Pro 2.66, with the stock NVIDIA 7300 graphics card) and wondering if there was any resolution to this matter. It's behaving exactly the same for me as described here - video out only appears when applying a vignette or during rendering.
I've tried drivers 6.5 and 7, both NDD and standard. "
we're having no issues with Color 1.5 and AJA Kona 3 boards across two different systems. We're seeing 720p, 1080i and RED 2k material from Color to our FSI monitors with no issues.
Ensure you have the Video Enabled and you're set to the correct format for your output. Color defaults to Video Disabled.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
Credits include multiple Emmy, Telly, Aurora and Peabody Awards.
Owner, Biscardi Creative Media featuring HD Post Biscardi Creative Media
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital.
Re: Color 1.5 not outputing to external monitor by Bob Pierce on Sep 3, 2009 at 2:33:00 pm
Hi Walter,
Thanks for your response. Yes, I've selected the correct Kona output from Color preferences (tried all of them actually). I spent several hours last night with the assumption that I was at fault (usually the case) and checked and double checked every possible setting until I came across this thread. It seems to be a problem with this particular machine with this particular graphics card.
Fortunately, I'm working on a clean install on a new drive, so I can go back to work on the older system.
I'm going to call Apple later and see what they have to say.
Thanks again,
Bob Pierce
www.lightstreamassociates.com
Mac Pro 2.66 - 8GB memory -
Mac Book Pro 2.33 Duo -
FC Studio 2 - Kona Lhe
Adobe Production Suite CS4 -
Sony Multiformat 14" - Panasonic 42" Plasma -
Ikegami HLDV7 - PVW EX-1
Re: Color 1.5 not outputing to external monitor by walter biscardi on Sep 3, 2009 at 3:01:29 pm
[Bob Pierce]"I'm going to call Apple later and see what they have to say. "
Hopefully they'll have something for you. For reference the two machines that are working here are the Mac Pro Octo 3.2 with the ATI 2600 and the new Mac Pro Octo 2.93 with the ATI 4870. I only run ATI cards in the machines just because Color works so well with them. Both machines have the AJA Kona 3's.
Let us know if Apple figures out anything.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
Credits include multiple Emmy, Telly, Aurora and Peabody Awards.
Owner, Biscardi Creative Media featuring HD Post Biscardi Creative Media
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital.
Re: Color 1.5 not outputing to external monitor by Bob Pierce on Sep 3, 2009 at 3:52:26 pm
Well, I spoke with Apple and they basically passed the buck.
The Apple support person said that this is in fact a known issue, and that the Kona Lhe and Lhi were not designed to work with Color, only Final Cut Pro 6 and 7. He mentioned that nowhere on Aja's site does it say that the Kona is compatible with Color (though he admits that Color 1.0 worked fine with the Lhe).
He advised me to contact Aja for a possible solution and said that I should not expect something coming from Apple to fix it.
Next I call Aja...
Bob Pierce
www.lightstreamassociates.com
Mac Pro 2.66 - 8GB memory -
Mac Book Pro 2.33 Duo -
FC Studio 2 - Kona Lhe
Adobe Production Suite CS4 -
Sony Multiformat 14" - Panasonic 42" Plasma -
Ikegami HLDV7 - PVW EX-1
Re: Color 1.5 not outputing to external monitor by Jeremy Garchow on Sep 3, 2009 at 3:59:38 pm
[Bob Pierce]"The Apple support person said that this is in fact a known issue, and that the Kona Lhe and Lhi were not designed to work with Color, only Final Cut Pro 6 and 7."
Re: Color 1.5 not outputing to external monitor by walter biscardi on Sep 3, 2009 at 4:13:41 pm
[Bob Pierce]"The Apple support person said that this is in fact a known issue, and that the Kona Lhe and Lhi were not designed to work with Color, only Final Cut Pro 6 and 7. He mentioned that nowhere on Aja's site does it say that the Kona is compatible with Color (though he admits that Color 1.0 worked fine with the Lhe).
He advised me to contact Aja for a possible solution and said that I should not expect something coming from Apple to fix it. "
That's pretty funny actually....... LHi works fine with Color, we have 8 installations at the local PBS stations and no one has told me the LHi isn't working.... I think you should have made the Apple Rep call AJA themselves, that would have been a great conversation to listen in on......
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
Credits include multiple Emmy, Telly, Aurora and Peabody Awards.
Owner, Biscardi Creative Media featuring HD Post Biscardi Creative Media
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital.
Re: Color 1.5 not outputing to external monitor by walter biscardi on Sep 3, 2009 at 4:20:24 pm
I think AJA is going to be in touch with that Apple rep very shortly......
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author.
Credits include multiple Emmy, Telly, Aurora and Peabody Awards.
Owner, Biscardi Creative Media featuring HD Post Biscardi Creative Media
Creative Cow Forum Host:
Apple Final Cut Pro, Apple Motion, Apple Color, AJA Kona, Business & Marketing, Maxx Digital.
Re: Color 1.5 not outputing to external monitor by Ronen Pestes on Sep 3, 2009 at 5:46:13 pm
Apple rep doesn't know what he is taking about!
the problem is not with the Kona, but with your graphic card (7300) which is not supported by color.
I run different kona card and different Mac pro. ATI cards are fully supported with Apple FCP & Color
if you are using Avid and FCP so you need to use Nvidia card - but not all of them are supported using both applications. you should contact Nvidia regarding that.
Re: Color 1.5 not outputing to external monitor by Bob Pierce on Sep 25, 2009 at 11:17:42 pm
The folks at Aja suggested that they suspected my graphics card, but couldn't test it since they don't have this specific card to test (Nvidia 7300).
Today I swapped out the 7300 for a new ATI x1900 and, as so many others have reported, it fixed my problem. The only problem is, I'm getting nasty screen tearing, which after a google search I've discovered is a rampant problem with this card in Macs. There's no solution for this problem that I can find. Next I guess I'll try exchanging this card for a new one.
Thank you all again,
Bob Pierce
www.lightstreamassociates.com
Mac Pro 2.66 - 8GB memory -
Mac Book Pro 2.33 Duo -
FC Studio 2 - Kona Lhe
Adobe Production Suite CS4 -
Sony Multiformat 14" - Panasonic 42" Plasma -
Ikegami HLDV7 - PVW EX-1
Re: Color 1.5 not outputing to external monitor by Marrk Quod on Sep 27, 2009 at 5:40:23 am
I'm having the exact same problem, but I'm using a Blackmagic Multibridge Pro2 for the output. It is a first generation Mac Pro 8 core and it does have the Nvidia 7300 graphics card.
Re: Color 1.5 not outputing to external monitor by Dan Monro on Nov 3, 2009 at 10:03:43 pm
I'm running into a similar problem on my work system; no output to external monitor. This is with 23.98 2048x1152 REDCODE media. In Color, I've set the render settings to 23.98 1920x1080 ProRes422 HQ. External Video ouput is NOT disabled, and the output setting is for AJA Kona 23.98psf 10 bit. The weird thing is that if I convert my render settings to NTSC, and then "revert to saved" (the ProResHQ) it pops up on the monitors, but its stretched on the right and bottom. I grade for a few mouse clicks and the monitor video disappears and the stretching goes away.
NVIDIA Quadro FX4500
Color 1.5.1
AJA Kona 7.0
Mac Pro Quad-Core Intel Xeon
Anybody know f my FX4500 plays well with Kona 7.0 and Color 1.5.1?
Am I missing somehting simple?
Thanks,
D
Dan Monro
FCP, Avid, AfterFX, Atlanta
MacBook Pro 2.4 GHz Intel Core 2 Duo 2 GB ram
Mac OS X 10.5.7
GeForce 8600M GT Final Cut Pro 6.0.5 Quicktime 7.6
- OR -
2 x 3.2 Quad Xeon; 16 GB ram
Mac OS X 10.5.8
NVIDIA Quadro FX 5600 Final Cut Pro 7 Quicktime 7.6.4
Re: Color 1.5 not outputing to external monitor by Dan Monro on Nov 4, 2009 at 3:48:49 pm
Update. Moved to another room with the same configuration except that it has the NVIDIA Quadro FX 5600 card. Color shows the external video. Even plays the 2k REDCODE footage at about half speed, which is better than hoped for.
Appears to be the FX4500 card; engineers say it may not be compatible with Color.
Dan Monro
FCP, Avid, AfterFX, Atlanta
MacBook Pro 2.4 GHz Intel Core 2 Duo 2 GB ram
Mac OS X 10.5.7
GeForce 8600M GT Final Cut Pro 6.0.5 Quicktime 7.6
- OR -
2 x 3.2 Quad Xeon; 16 GB ram
Mac OS X 10.5.8
NVIDIA Quadro FX 5600 Final Cut Pro 7 Quicktime 7.6.4
