DON'T install QT 7.4 if you use after effects

i've got the same problem.
there must be a solution.

my hardware is
macbook pro 2.16ghz core 2 duo, 2gb ram

yesterday all worked fine.

I'm using QT for windows and I must say 7 is really bugged. I agree it is not happy with AE.

Mine did uninstall ok but I din't know about macs.

Austen Mathieson
Austentatious Productions

Thanks for the tip. I had the new QT version show up in my Software Update earlier but didn't install it. Think I'll wait.

Thanks for the head's up on this one. I, too, just got the prompt to upgrade and I canceled out of it. What a mess that would've been.



- The Foonshoe

I have tested this out on my machine... luckily didn't have any problems.

[David Gudelius] "I reported this bug to Apple; and I'm very curious about when they will react. "

I think they'll react quickly enough, but I think the response will be like the doctor in an old joke:

PATIENT (bending his elbow painfully): "Doctor, doctor, it hurts when I do that!
DOCTOR: "Then don't do that."

Apple sells Final Cut Pro, Motion, Shake, Soundtrack Pro, etc., all of which are in direct competition with Adobe products.

If the new version of Quicktime messes up those APPLE products, they'll do something about it right away, you bet! But if it affects just ADOBE products, Apple may not have the same incentive to get a fix going, and they'll simply say, "Don't use it."

Dave LaRonde
Sr. Promotion Producer
KCRG-TV

I'm hoping that Adobe was either already aware that there may be problems with QT 7.4, or has time to fix this issue for their promised update of CS3 last this month.

Darby Edelen
Designer
Left Coast Digital
Santa Cruz, CA

I got it too. G5 OS X 10.4.11. Maybe if enough people complain they'll do something about it.

We have one edit station that did the QT 7.4 upgrade and we are experiencing the same reported problems - we have tried to un-install 7.4 and re-install QT 7.3 but we keep getting a red flag on the re-install saying that the hard drive has a newer version installed, even when we have trashed everything QT. We think that the install is seeing QT components tied to the Pro App's bundle.
We are now going to try re-installing FCP and see how that goes.

Anyone know a better way?

10.4.11
dual 2.7 G5
4 gb ram
FCP 5.1.4
AFX 7


scotty baldwin

I had the same problem in AE. Try this...Go to System Preferences and Quicktime and Advanced and check the box that says "Show legacy encoders."

Doesn't work...

Simon Chan @ Artificial Army
G5 Dual 2GHZ 4.0 Gig Ram, Decklink HD, Atto UL4D, Huge 320R, Final Cut 6.0.2, After Effects CS3

will upgrading to quicktime pro fix?

No, the problem exists in QT Pro.

Here is what we did to fix this:

We have two hard drives on our machine-- one is for Media 100 that is a mirror of the hard drive for FCP --
(this because the FCP hard drive uses the Kona software, where Media 100 hard drive uses internal Media 100 software for the same Kona card)

Our QT 7.4 update was only on the FCP hard drive side --

So, I erased the FCP drive & reinstalled the OS --
transferred applications & settings from the Media 100 hard drive-- did OS upgrades - installed the Kona software
installed QT 7.3 and I'm up and running again --
yes, it took 6 hrs but I couldn't afford to be down
another day.

I have done my original AE render's and we have had no problems to report.




best of luck

scotty baldwin

Just curious has anyone tried deleting the quicktime receipts along with quicktime 7.4. Then reinstalling quicktime 7.3.1? You will find all the receipts for software versions in Library/Receipts. Worth a shot before nuking your drive.

Thank you guys, you really rock!
I downloaded Quicktime 7.3.1 and installed it with Pacifist, always choosing "Replace" instead of "Actualize"... and it worked perfectly.

Thanks again!
And I will never do a Quicktime update again, Apple.

I did a test render last night and it fixed the problem.

However today I did another test render and came up with the permissions error again. Very Odd!

I am reinstalling with Pacifist again. Perhaps I forgot to click on of those replace buttons or something. I am also deleting the quicktime7.4 receipt in Library/receipts.
I am also wondering if everyone is using the Adobe AE 8.0.1 update?

I just realized I have only 8.0.

Thanks.

http://docs.info.apple.com/article.html?artnum=307301

Discusses the "security flaws" in QuickTime that 7.4 patches. Probably gives good insight into why you get the error messages; I'm on programmer but this was interesting. Glad there's a fix floating around out there to "downgrade" to a workable config.

Improviz in SF

QTPro is staying activated, so don't worry. :-)

I personally don't know about anyone using a PC having this problem...

I'm getting this error as well, and i know i've upgraded to 7.4, but when i right click on a .mov, i get to choose which QT to open with Quitime Player or QT (7.3.1), so 7.3.1. still in my machine, can i just uninstall 7.4?

if so, how is this done?

Thanks.

I dont think so. I have QT Pro and the problem still exists...it really sucks. I think my whole machine is experience a sickness. My iChat and mail have been acting very odd lately. Signing in and out and taking forever to do it...My mail client asked this morning for my password???????? what????

Bones

This sounded promising---I tried that, but still am getting red exclamation marks on all my drives. Message "you can't install QT on this volume- is downgrade"

Was there another step after this?

Sharon Lawler
http://www.picturethisvideo.net

We should all contact both Apple and Adobe about this.

Pacifist worked great for me, I will be paying my 20.

Westside A V Studios

The problem is with the new Quicktime upgrade to 7.4. You have to get rid of 7.4, and get back to 7.3. Here's an easy way to do it:

Get Pacifist. Download and install that app. It allows you to downgrade apps without having to re-install the whole damn OS.

Once you've got Pacifist, re-download QT 7.3. Open Pacifist and instruct it to open the 7.3 package. Follow the prompts, reinstall the whole damn thing. Takes about 10 minutes.

This works, I'm back in business. By the way, I have spent more time monkeying with problems like this one in the past two months than in the previous several years of using Apple computers. The new OS was a nightmare, cost me several days and a few hundred bucks to get rid of that one. Now this.

Maybe Apple should spend less time negotiating with The Beatles lawyers and more on getting things to work!

hey guys,

just wondering if there's another to fix this problem because for some reason this fix isn't working for me. i've downloaded and installed pacifist, downloaded qt 7.3.1 and opened the package file in pacifist and followed the instructions, choosing to replace when prompted, but i still can't render. really REALLY irritating now.
any suggestions?

cheers guys

Dave Fraser
Motion Graphics Artist
Big Button Media LTD
http://www.bigbutton.tv

ooooh, fun fun fun. ok suppose it's worth a try, thanks a lot, i'll let you know it goes. Probably won't be today though.

Dave Fraser
Motion Graphics Artist
Big Button Media LTD
http://www.bigbutton.tv

"Being carefully" simply means, that Quicktime is an immanent component of the whole OS.

All that I can say is that I my case, I really deleted everything with "Quicktime" in its name, and I rebooted successfully after that. :-)

So I can't give a guarantee that other people with other systems or apps installed are able to reboot proper, too.

On the other hand: I risked deleting everything dealing with quicktime, having in mind that I had to set up a new system in the worst case, and it worked.

Once again: I can't give a guarantee, but I think that you have to try it before you set up a completely new system.

Denada,
but I didn't anything to solve the problem... all credits go to the guys above. :-)

As I read in a german Mac-News portal, Apple and Adobe are currently working on this issue.

I guess some of us bombed them with bugreports. ^^

If you are nervous about uninstalling anything a good workaround is to render out in a targa sequence then re-import the targa and render back out in QT. This has worked for me so far and should be fine until apple fixes this problem.

Don Days
Fox 25 Boston
Creative Services
Dedham, MA

I 100% agree, just had to learn this the hard way...
That is pretty jacked up of apple... need to get a fix for this quick..lol

There are new DRM features built in that go with the new iTunes rental scheme. This DRM in 7.4 has DEFINITIVELY broken rendering to QT in AE. The web is absolutely busting out with AE users worldwide being stopped cold by this. We have one machine in the studio that got updated and it IS a problem.

Many of you know me around here, I'm not an alarmist, but this is a freakin disaster. DO NOT UPGRADE to QT 7.4

Bob Bonniol

MODE Studios
http://www.modestudios.com
Contributing Editor, Entertainment Design Magazine
Art of the Edit Forum Leader
Live & Stage Event Forum Leader
HD Forum Leader

... better than never! ;-)

tried to down grade to 7.3.1... now I can't open any new video clips made with Uncompressed 10 bit or AJA Yuv codecs.

Sean Meredith
Director
"Dante's Inferno"
http://www.dantefilm.com

A couple of years ago, I had this problem on the PC with an upgrade to QT Pro 6.5.

Adobe's site recommended downgrading to an older version. I found someone who had an older version online to download. I had to uninstall QT pro and load an older version. It worked fine after that.

Has anyone with a PC had this problem on the newer QT version?
I have a new PC and CS3 on the way and I'm wondering if I might be affected.

I get it. You're making a joke! That old adding a lower case "i" to everything never gets old.

Thanks for the Pacifist/7.3.1 reinstall solution. I was the first of four producers to suddenly lose the ability to do renders in AE. Thus, it fell upon me to find a solution.

Eric Mousel
Creative Services Producer
ABC17/FOX38/MyZOU32/ABC StrmTrk 24/7

Thank you SO MUCH for the heads up on this. I thought I had already installed the update, and was sunk, and luckily realized that I had not. :) I will continue to not install it until there is some sort of fix on either end.

Has this been fixed with AE 8.0.2 which came out a few days ago? Anyone try it yet?

I downgraded with Pacifist and it went just fine, except when repairing permissions I now have 4 or 5 files that the OS can't do anything with because they were altered by another app (or something like that). That's pretty uncool. Hopefully when I do update the QT to 7.4, then this will be overwritten with files that can be repaired by Disk Utility. But it doesn't leave me with any desire to send anyone any money that's for sure.

Download QuickTime 7.3 and use "pacifist" to reinstall it (choose replace not update).

Pacifist - 2.5.1
http://www.versiontracker.com/dyn/moreinfo/macosx/12743

Hope this helps

jocool (montreal)

I used Pacifist last week and it fixed our problem. I wish I had known about this utility earlier.

Our news re-opens take about four hours to render!

SO I Downloaded the pacafist and installed Quicktime 7.3.1 through that, and also told it to replace anything that it needed to replace. BUT the computer still sees that I am using Quicktime 7.4 And I still get the error message.

AM I Missing something? Can some one walk me through the steps? DO I have to fully throwaway Quicktime?




-Raymond Tuquero-
Houston Editor

im having a problam
when i try to open AE cs3 it get stuck in the icon preload with the "initializing media core" written at the buttom
i reinstall 3 times every time i allso deleted menualy all adobe related files
i have a tyan motherboard with two cpu's AMD 64bit
2G RAM
graphic card ATI x1650 open GL2.0 suported 512m
i need help
please

I got this from Macfixit.com. I did the simpler Pacifist solution successfully on 4 computers. It's way better than doing a clean install. Good luck.

http://www.macfixit.com/article.php?story=20080124101508276

Thursday, January 24th

Reminder: Downgrading to QuickTime 7.3.x QuickTime 7.4 is causing so many serious problems for so many users (no video, only audio in movies, incompatibility with third-party applications, inability to playback some file formats) that many are choosing to downgrade to QuickTime 7.3.1 (as previously noted). This obviously eliminates any security fixes and other refinements brought about by the update, but generally restores normal functionality.

There are two methods for downgrading:

Archive and Install This is the method we recommended early on in our QuickTime 7.4 coverage; it's the safest, but also more tedious. Here's how to do it:
First, make a backup of your current Mac OS X installation with QuickTime 7.4 applied, problematic as it may be. If there is an issue along the way, your valuable data will be safely intact in its current form. Next, you'll need to perform an Archive and Install process to remove all of the QuickTime update's (and potentially problem-causing) components, and replace them with the components of the older release. Unfortunately, this means you will lose some system settings and some or all third-party system add-ons.

To begin the process, insert your Mac OS X CD or DVD. Restart your machine and hold down the "C" key to boot from the newly inserted disc. Follow the on-screen instructions, and after accepting the license agreement, click "Options." Select "Archive and Install," and check the "Preserve User and Network Settings" option if you'd like to do so.

After the installation process is complete, you will be left with an earlier Mac OS X system that (hopefully) does not suffer from the problems generated by QuickTime 7.4.

Next, download and install the latest version of your OS (Leopard [10.5.1], Tiger [10.4.11], or Panther [10.3.9]) from Apple's download page. Finally, download and install QuickTime 7.3 from one of the following links:

QuickTime 7.3.1 for Leopard [10.5.1]
QuickTime 7.3.1 for Tiger [10.4.11]
QuickTime 7.3.1 for Panther [10.3.9]
Use Pacifist This method is easier, but can also potentially cause problems with system stability. Here's the method:

If you don't have it already, download Pacifist and install it.

Download the version of QuickTime 7.3.1 for your system:

QuickTime 7.3.1 for Leopard [10.5.1]
QuickTime 7.3.1 for Tiger [10.4.11]
QuickTime 7.3.1 for Panther [10.3.9]
Drag the QuickTime 7.3.1 package onto the Pacifist icon, or choose "Open Package" from the File menu in Pacifist and select the QuickTime pacakge.

With the package open, select its name (the top entry in Pacifist), click "Install" and follow the on-screen prompts, making sure the "Use Administrator Privileges" box is checked.

Ok, So i've installed qt 7.3 using pacifist. when suddenly a quicktime .mov I was able to see last week is telling me that "I may need additional software" to open this quicktime. The only variable that has changed is the quicktime dilemma/craziness (upgrade to 7.4, downgrade to 7.3). My client is working in fcp, but as I said, I haven't had any problems with the same file before. Anyone have any idea how to fix this???????????

H

... I definately won't check if it helps.
Anyone ...?

RENDERING ISSUE IS FIXED!!!!

Daniel Elder
producer
http://www.luminair.com

Maybe I failed to read all, but is this problem affecting PCs as well?

Yes, I'm on a pc and been having major problems with the last iteration or two of QT. Haven't done significant AE work since then, but QT has been crashing Firefox anytime there's an embedded/streaming movie on a site. Definitely an Apple problem, not an Adobe one.
I'm going to test the upgrade.

3d Artist
http://www.ituran.net/3d.htm

Can someone confirm if this is either resolved and/or whether it affects PC users? I just don't have the time to read through the hundred or so posts in this thread. :>) somewhere in there I saw a reference to 7.4.1, does this mean it's been fixed? Also, if it's fixed, should this sticky be taken down so as to stop scaring people away from updates?

thx
Steven

Thanks Aharon, I think I'll hold off then as well.

Sorry to hear about the flu thing. A friend of mine here in Nashville has the worst case I've ever seen, and I work for a healthcare company.

Take care

PC user here, and 7.4.1 did *not* fix the issue in AE for me. I opened up an older AE CS2 file w several pieces of QT footage, but could not even scrub past these segments of the comp without AE freezing up. Eventually the death grip released, but I was only able to fix the problem fully by deleting the QT segments.

I did uninstall and put in 7.3 and now I can work with the comp again, tho this isnt an accurate test since I havent brought all the footage back. But I think it could also be an AE CS3 thing in conjunction w QT.

All in all, I hope Apple and Adobe dont start going to the darkside and prematurely releasing these new versions just to please their marketing department, and forgetting about thorough testing and development. Hate to see the "service pack" mentality infect these 2 companies, even tho it seems pretty ubiquitous in the software industry as a whole.

3d Artist
http://www.ituran.net/3d.htm

Upgrade to 7.4.1 it solved the problem for me, it certainly stressed me out last week for the same reason!

After Effect has major problems if you upgrade QT. To be safe, stay with 7.31 (maybe 7.4) I have had problems rendering and recently, this week even booting AE. My QT was upgraded by someone in our shop trying to be kind. If you have upgraded and are experiencing problems do this:

1. download QT 7.31 package
2. download Pacifist software.
3. Use Pacifist to install (basically overwrite) QT 7.5 or whatever you have upgraded to.
4. Contact Apple and bitch them out.