DON'T install QT 7.4 if you use after effects
by chris newman
on
Jan 16, 2008 at 11:53:50 pm
rendering in AE was fine yesterday. i downloaded QT 7.4 today and renders now quit at almost exactly 10mins into the render regardless of what project you are working on with the following error "After Effects error: opening movie - you do not have permission to open this file (-54)". i work at a tv station and i NEED to get some things rendered. repairing permissions doesn't correct the problem and the only thing i've done differently is install QT 7.4. it has to be something with that. i tried downloading QT 7.3.1 but it won't let me install it. it says i already have a newer version of it. there has to be a way, besides reinstalling the whole OS to downgrade to 7.3.1. there's one post here and one on apple's site of users experiencing the exact same thing (two of my coworkers have also experienced it).
this is MAJOR. i have something that has to be rendered and it will take a few hours. if anyone either finds a workaround or figures out how to downgrade to 7.3.1 please post!
i have a G5, dual 2.7ghz 4gb ram, plenty of hard drive space.
Re: DON'T install QT 7.4 if you use after effects by Scott Keck on Jan 17, 2008 at 12:51:05 am
Isn't there an un-installer for Quicktime? I'm not an Apple guy anymore, but can't you remove the installer, uninstall the program, then try installing the older version?
Re: DON'T install QT 7.4 if you use after effects by chris newman on Jan 17, 2008 at 1:39:09 am
well, i went through the archive and install process (it seems that's the only way to downgrade quicktime...just make sure you don't install 7.4 again as you go through software update. download 7.3.1 from apples site). make sure you don't throw away your "previous systems" folder. you'll need that to move certain things like codecs, preferences, preference panes back amongst other things. most everything worked. i had to reinstall stuffit deluxe and font agent pro and things like mouse drivers, etc. this is the first time a software update has bitten me. this needs to be fixed asap and the next update has to say that this issue has been addressed or i'll be too afraid to install another quicktime update.
i'm rendering as i type and i just passed the 15 minute mark with no crash so i'm assuming it's fixed and that the problem is in fact QT 7.4
Re: DON'T install QT 7.4 if you use after effects by James Brunger on Jan 17, 2008 at 11:00:32 am
I'm still stuck on QT 7.3.1 aswell...I've tried every version of QT after that combined with every available Blackmagic driver for my Decklink and NOTHING works past like BMD 6.4 and QT 7.3.1
I either get no output to Decklink in AE, or Premiere goes screwy and renders loads of noise at the bottom of the picture. It's annoying, because certain QT codecs won't work on my PC now and everytime I try to access a webpage that has QT embedded (most tutorial sites!) my browser crashes!
Oh, and I can't even view the homepage FXGUIDE.COM without it crashing!!
I thought it was a BMD issue, but now I'm not so sure. I'm on a PC aswell.
*Production Studio Premium CS2 / *Combustion 3 / Mocha v1
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Re: DON'T install QT 7.4 if you use after effects by David Gudelius on Jan 17, 2008 at 3:23:03 pm
Damn, too late...
this is really serious.
Like you reported, AFX CS3 stops exactly after 10 minutes of rendering.
I removed all QT-components I found on my machine, resetted the PRAM, repaired permissions several times...
nothing, no chance.
Downgrading doesn't function either without setting up a completely new system.
I reported this bug to Apple; and I'm very curious about when they will react.
Re: DON'T install QT 7.4 if you use after effects by Dave LaRonde on Jan 17, 2008 at 4:18:35 pm
[David Gudelius]"I reported this bug to Apple; and I'm very curious about when they will react. "
I think they'll react quickly enough, but I think the response will be like the doctor in an old joke:
PATIENT (bending his elbow painfully): "Doctor, doctor, it hurts when I do that!
DOCTOR: "Then don't do that."
Apple sells Final Cut Pro, Motion, Shake, Soundtrack Pro, etc., all of which are in direct competition with Adobe products.
If the new version of Quicktime messes up those APPLE products, they'll do something about it right away, you bet! But if it affects just ADOBE products, Apple may not have the same incentive to get a fix going, and they'll simply say, "Don't use it."
Re: DON'T install QT 7.4 if you use after effects by Darby Edelen on Jan 17, 2008 at 4:22:39 pm
I'm hoping that Adobe was either already aware that there may be problems with QT 7.4, or has time to fix this issue for their promised update of CS3 last this month.
Darby Edelen Designer Left Coast Digital Santa Cruz, CA
Re: DON'T install QT 7.4 if you use after effects by Michael Brodner on Jan 25, 2008 at 2:41:10 pm
Same here. It was too late for me. Im screwed right now. Not sure I have the confidence in moving files and folders around just to downgrade. this is a HUGE problem for me right now. please please please let me know when there is a fix.
Re: DON'T install QT 7.4 if you use after effects by scotty baldwin on Jan 17, 2008 at 7:50:18 pm
We have one edit station that did the QT 7.4 upgrade and we are experiencing the same reported problems - we have tried to un-install 7.4 and re-install QT 7.3 but we keep getting a red flag on the re-install saying that the hard drive has a newer version installed, even when we have trashed everything QT. We think that the install is seeing QT components tied to the Pro App's bundle.
We are now going to try re-installing FCP and see how that goes.
Re: DON'T install QT 7.4 if you use after effects by Matt Rogers on Jan 17, 2008 at 8:56:51 pm
I've had the same issue all day. Funny thing is that my comp is only 10 seconds; the crash and pop-up occurs around 8 seconds of render. The same project worked fine yesterday...pre upgrade. Also, has anyone noticed how the Sorenson and Sorenson 3 codecs are unavailable for export in FCP? I say good riddance, but some of my clients still have older systems to view and sorenson is the only thing that works!
Re: DON'T install QT 7.4 if you use after effects by scotty baldwin on Jan 18, 2008 at 12:55:04 am
Here is what we did to fix this:
We have two hard drives on our machine-- one is for Media 100 that is a mirror of the hard drive for FCP --
(this because the FCP hard drive uses the Kona software, where Media 100 hard drive uses internal Media 100 software for the same Kona card)
Our QT 7.4 update was only on the FCP hard drive side --
So, I erased the FCP drive & reinstalled the OS --
transferred applications & settings from the Media 100 hard drive-- did OS upgrades - installed the Kona software
installed QT 7.3 and I'm up and running again --
yes, it took 6 hrs but I couldn't afford to be down
another day.
I have done my original AE render's and we have had no problems to report.
Re: DON'T install QT 7.4 if you use after effects by Matthew Nelson on Jan 18, 2008 at 6:57:07 am
Just curious has anyone tried deleting the quicktime receipts along with quicktime 7.4. Then reinstalling quicktime 7.3.1? You will find all the receipts for software versions in Library/Receipts. Worth a shot before nuking your drive.
Yeah, this worked!!! by David Gudelius on Jan 18, 2008 at 9:02:37 am
Thank you guys, you really rock!
I downloaded Quicktime 7.3.1 and installed it with Pacifist, always choosing "Replace" instead of "Actualize"... and it worked perfectly.
Thanks again!
And I will never do a Quicktime update again, Apple.
Re: Yeah, this worked!!! by brian mclean on Jan 18, 2008 at 3:19:08 pm
I did a test render last night and it fixed the problem.
However today I did another test render and came up with the permissions error again. Very Odd!
I am reinstalling with Pacifist again. Perhaps I forgot to click on of those replace buttons or something. I am also deleting the quicktime7.4 receipt in Library/receipts.
I am also wondering if everyone is using the Adobe AE 8.0.1 update?
Discusses the "security flaws" in QuickTime that 7.4 patches. Probably gives good insight into why you get the error messages; I'm on programmer but this was interesting. Glad there's a fix floating around out there to "downgrade" to a workable config.
Re: DON'T install QT 7.4 if you use after effects by Paul Escandon on Jan 18, 2008 at 8:05:22 pm
Does anyone know if when you do this method you no longer have Quicktime Pro? Or is Quicktime Pro reloaded back on too?
Just curious.
* * *
Paul Escandon - Lead Editor @ Outdoor Channel
Producer | Director - Oremus Productions
www.oremusproductions.com
Apple Certified Trainer - Final Cut Pro
- -
Adjunct Professor of Media
John Paul the Great Catholic University
Re: DON'T install QT 7.4 if you use after effects by Dylanus Prime on Jan 21, 2008 at 12:02:19 pm
Cool.
Nice one Mac-ninjas! Thanks to all those who found out what-the-funk-to-do! I hope Apple will answer to this, and provide an update. I have only had this happen once before, with Compressor and they did fix it, eventually.
Hopefully with so many people suffering from the problem they will respond. Especially when it puts Apple's precious Pro-Media Application rep in question.
Stay frosty people, and don't upgrade.
Giant Robots Kik Ass!
Movies with Giant Robots in 'em Kik even more Ass!
Re: DON'T install QT 7.4 if you use after effects by Pedro Monsalve on Jan 21, 2008 at 6:09:41 pm
I'm getting this error as well, and i know i've upgraded to 7.4, but when i right click on a .mov, i get to choose which QT to open with Quitime Player or QT (7.3.1), so 7.3.1. still in my machine, can i just uninstall 7.4?
Re: DON'T install QT 7.4 if you use after effects by Michael Brodner on Jan 25, 2008 at 2:46:53 pm
I dont think so. I have QT Pro and the problem still exists...it really sucks. I think my whole machine is experience a sickness. My iChat and mail have been acting very odd lately. Signing in and out and taking forever to do it...My mail client asked this morning for my password???????? what????
Re: DON'T install QT 7.4 if you use after effects by matthew giffin on Jan 21, 2008 at 9:18:48 pm
The problem is with the new Quicktime upgrade to 7.4. You have to get rid of 7.4, and get back to 7.3. Here's an easy way to do it:
Get Pacifist. Download and install that app. It allows you to downgrade apps without having to re-install the whole damn OS.
Once you've got Pacifist, re-download QT 7.3. Open Pacifist and instruct it to open the 7.3 package. Follow the prompts, reinstall the whole damn thing. Takes about 10 minutes.
This works, I'm back in business. By the way, I have spent more time monkeying with problems like this one in the past two months than in the previous several years of using Apple computers. The new OS was a nightmare, cost me several days and a few hundred bucks to get rid of that one. Now this.
Maybe Apple should spend less time negotiating with The Beatles lawyers and more on getting things to work!
Re: DON'T install QT 7.4 if you use after effects by Dave Fraser on Jan 22, 2008 at 9:58:46 am
hey guys,
just wondering if there's another to fix this problem because for some reason this fix isn't working for me. i've downloaded and installed pacifist, downloaded qt 7.3.1 and opened the package file in pacifist and followed the instructions, choosing to replace when prompted, but i still can't render. really REALLY irritating now.
any suggestions?
cheers guys
Dave Fraser
Motion Graphics Artist
Big Button Media LTD
www.bigbutton.tv
Re: DON'T install QT 7.4 if you use after effects by David Gudelius on Jan 22, 2008 at 10:14:59 am
Maybe you should try to remove anything called "Quicktime" from your system and library... be really carfeul with that, but so did I. Then I restarted, gone the way with Pacifist, restarted again and it worked. Maybe you should check and repair all permissions before that... I don't know, you got to try.
Maybe you should do this operation several times until it works...
but remember, be careful with deleting Quicktime-component files in your system and library.
Re: DON'T install QT 7.4 if you use after effects by Nico Jones on Jan 22, 2008 at 11:14:13 am
Hello there,
David, when you say 'be really careful doing this', what exactly do you mean? I'm having the same problem and don't want to throw the baby out with the bathwater and destroy my system...
Re: DON'T install QT 7.4 if you use after effects by David Gudelius on Jan 22, 2008 at 11:34:29 am
"Being carefully" simply means, that Quicktime is an immanent component of the whole OS.
All that I can say is that I my case, I really deleted everything with "Quicktime" in its name, and I rebooted successfully after that. :-)
So I can't give a guarantee that other people with other systems or apps installed are able to reboot proper, too.
On the other hand: I risked deleting everything dealing with quicktime, having in mind that I had to set up a new system in the worst case, and it worked.
Once again: I can't give a guarantee, but I think that you have to try it before you set up a completely new system.
Re: DON'T install QT 7.4 if you use after effects by Don Days on Jan 22, 2008 at 5:39:45 pm
If you are nervous about uninstalling anything a good workaround is to render out in a targa sequence then re-import the targa and render back out in QT. This has worked for me so far and should be fine until apple fixes this problem.
Don Days
Fox 25 Boston
Creative Services
Dedham, MA
Re: DON'T install QT 7.4 if you use after effects by Don Days on Jan 22, 2008 at 5:40:37 pm
If you are nervous about uninstalling anything a good workaround is to render out in a targa sequence then re-import the targa and render back out in QT. This has worked for me so far and should be fine until apple fixes this problem.
Don Days
Fox 25 Boston
Creative Services
Dedham, MA
911 EMERGENCY CHECK THIS OUT DO NOT UPDATE TO QT 7.4 by Bob Bonniol on Jan 23, 2008 at 2:05:22 pm
There are new DRM features built in that go with the new iTunes rental scheme. This DRM in 7.4 has DEFINITIVELY broken rendering to QT in AE. The web is absolutely busting out with AE users worldwide being stopped cold by this. We have one machine in the studio that got updated and it IS a problem.
Many of you know me around here, I'm not an alarmist, but this is a freakin disaster. DO NOT UPGRADE to QT 7.4
Bob Bonniol
MODE Studios
www.modestudios.com
Contributing Editor, Entertainment Design Magazine
Art of the Edit Forum Leader
Live & Stage Event Forum Leader
HD Forum Leader
Re: DON'T install QT 7.4 if you use after effects by Stephen Hellweg on Jan 25, 2008 at 10:04:51 pm
A couple of years ago, I had this problem on the PC with an upgrade to QT Pro 6.5.
Adobe's site recommended downgrading to an older version. I found someone who had an older version online to download. I had to uninstall QT pro and load an older version. It worked fine after that.
Has anyone with a PC had this problem on the newer QT version?
I have a new PC and CS3 on the way and I'm wondering if I might be affected.
Re: DON'T install QT 7.4 if you use after effects by Dave LaRonde on Jan 25, 2008 at 11:24:05 pm
Fortunately for Windows folk, it seems to be limited only to Mac users.
It would appear that His Jobsness, in His iZeal to give iPhones access to iMovies with no need for iTunes, iPods or iTV, iScrewed many of His iCustomers iRoyally.
Re: DON'T install QT 7.4 if you use after effects by Aharon Rabinowitz on Jan 27, 2008 at 2:42:38 pm
Hey man, it's only as old as adding the i to almost every product offered. If you're going to do that, you're asking for the rest of us to make fun.
Oh, and iThink it's about time Apple sees what it's like for the rest of us when it's white tower attitude goes to far. Since they don't seem to care an iSpec about non mac users, it's good to see their mistakes effecting people inside the mac community.
up until now, when it's an adobe/PC issue they say screw off.
So a little ribbing of Darth Jobs is probably helpful, in that Apple has no sense of humor about failure (at least when it's their own) - a little anger and embarrassment in the mac community will get them to fix the issue ASAP.
Re: DON'T install QT 7.4 if you use after effects by Eric Mousel on Jan 27, 2008 at 3:20:15 am
Thanks for the Pacifist/7.3.1 reinstall solution. I was the first of four producers to suddenly lose the ability to do renders in AE. Thus, it fell upon me to find a solution.
Eric Mousel
Creative Services Producer
ABC17/FOX38/MyZOU32/ABC StrmTrk 24/7
Re: DON'T install QT 7.4 if you use after effects_SOLUTION by Feidhlimidh Woods on Jan 28, 2008 at 11:59:55 am
Im not sure whether I read it on this forum or the Apple quicktime forum. But some bright spark suggested using the export quicktime movie function rather than render.
THIS WORKED, the export function will allow you to make quicktimes.
Though I found there was a serious quality issue with using the apple uncompressed 10 bit codec (it looked very compressed), the animation codec was ok.
So if you dont need a 10 bit render this will probably do, other than that there is psd and tga sequences which are as normal.
Beyond that this is unsettling shoddy development from Mac, who though I guess they would be loathe to admit these days would be nothing without adobe products creating their original and still predominent customer base.
Re: DON'T install QT 7.4 if you use after effects by Mona Carol on Jan 28, 2008 at 1:02:02 am
Thank you SO MUCH for the heads up on this. I thought I had already installed the update, and was sunk, and luckily realized that I had not. :) I will continue to not install it until there is some sort of fix on either end.
A simple solution from Frank Capria by Steve Roberts on Jan 28, 2008 at 4:13:39 am
Sorry if this has already been reported, but Frank recommends rendering to an image sequence, then rendering that to QT. It's simpler than it looks. Check his blog:
Re: DON'T install QT 7.4 if you use after effects by Bret Williams on Jan 28, 2008 at 6:52:53 pm
Has this been fixed with AE 8.0.2 which came out a few days ago? Anyone try it yet?
I downgraded with Pacifist and it went just fine, except when repairing permissions I now have 4 or 5 files that the OS can't do anything with because they were altered by another app (or something like that). That's pretty uncool. Hopefully when I do update the QT to 7.4, then this will be overwritten with files that can be repaired by Disk Utility. But it doesn't leave me with any desire to send anyone any money that's for sure.
Re: DON'T install QT 7.4 if you use after effects by Aharon Rabinowitz on Jan 28, 2008 at 7:46:09 pm
8.0.2 does not correct this. Adobe had the choice of finding a fix, or releasing a fix forcurrent issues that they had control over. They opted to get this release out, and are warning people off from QT 7.4 until it's all sorted out.
Re: Fix for AE and QT 7.4 Bug by Dylan Burr on Jan 30, 2008 at 3:05:53 pm
I have encountered the same problem. What I do is render out a TGA sequence then bring that into a new project and then export as a quicktime video. It doesnt stop when I do it this way. I know it adds an extra step but it helps when you need to change something cause you just need to re-render those frames that need changing, not the whole video.
Re: DON'T install QT 7.4 if you use after effects by rene aguilar on Feb 1, 2008 at 2:21:54 am
I use QT in pc plattaform. I'm a user of Quicktime 7.2. Last week I upgrade my QT to 7.4 and the render options kill the programs, I use c4d and AE, and in both cases when i try to change the options of QT codecs it kills my soft... This was horrible... fortunately i have a iso of my hd. that save my day!
Re: DON'T install QT 7.4 if you use after effects by Raymond Tuquero on Feb 1, 2008 at 4:52:40 pm
SO I Downloaded the pacafist and installed Quicktime 7.3.1 through that, and also told it to replace anything that it needed to replace. BUT the computer still sees that I am using Quicktime 7.4 And I still get the error message.
AM I Missing something? Can some one walk me through the steps? DO I have to fully throwaway Quicktime?
Re: DON'T install QT 7.4 if you use after effects by Larry Andersen on Feb 1, 2008 at 5:04:58 pm
One more detail with the Pacifist solution. Toss Quicktime Player in the trash before installing. You only need to delete the application - don't worry about prefs and whatnot. Also, very important, make very sure you unlock and then check the administrator box, or nothing good happens.
initializing media core by raz tur on Feb 1, 2008 at 8:56:30 am
im having a problam
when i try to open AE cs3 it get stuck in the icon preload with the "initializing media core" written at the buttom
i reinstall 3 times every time i allso deleted menualy all adobe related files
i have a tyan motherboard with two cpu's AMD 64bit
2G RAM
graphic card ATI x1650 open GL2.0 suported 512m
i need help
please
Reminder: Downgrading to QuickTime 7.3.x QuickTime 7.4 is causing so many serious problems for so many users (no video, only audio in movies, incompatibility with third-party applications, inability to playback some file formats) that many are choosing to downgrade to QuickTime 7.3.1 (as previously noted). This obviously eliminates any security fixes and other refinements brought about by the update, but generally restores normal functionality.
There are two methods for downgrading:
Archive and Install This is the method we recommended early on in our QuickTime 7.4 coverage; it's the safest, but also more tedious. Here's how to do it:
First, make a backup of your current Mac OS X installation with QuickTime 7.4 applied, problematic as it may be. If there is an issue along the way, your valuable data will be safely intact in its current form. Next, you'll need to perform an Archive and Install process to remove all of the QuickTime update's (and potentially problem-causing) components, and replace them with the components of the older release. Unfortunately, this means you will lose some system settings and some or all third-party system add-ons.
To begin the process, insert your Mac OS X CD or DVD. Restart your machine and hold down the "C" key to boot from the newly inserted disc. Follow the on-screen instructions, and after accepting the license agreement, click "Options." Select "Archive and Install," and check the "Preserve User and Network Settings" option if you'd like to do so.
After the installation process is complete, you will be left with an earlier Mac OS X system that (hopefully) does not suffer from the problems generated by QuickTime 7.4.
Next, download and install the latest version of your OS (Leopard [10.5.1], Tiger [10.4.11], or Panther [10.3.9]) from Apple's download page. Finally, download and install QuickTime 7.3 from one of the following links:
QuickTime 7.3.1 for Leopard [10.5.1]
QuickTime 7.3.1 for Tiger [10.4.11]
QuickTime 7.3.1 for Panther [10.3.9]
Use Pacifist This method is easier, but can also potentially cause problems with system stability. Here's the method:
If you don't have it already, download Pacifist and install it.
Download the version of QuickTime 7.3.1 for your system:
QuickTime 7.3.1 for Leopard [10.5.1]
QuickTime 7.3.1 for Tiger [10.4.11]
QuickTime 7.3.1 for Panther [10.3.9]
Drag the QuickTime 7.3.1 package onto the Pacifist icon, or choose "Open Package" from the File menu in Pacifist and select the QuickTime pacakge.
With the package open, select its name (the top entry in Pacifist), click "Install" and follow the on-screen prompts, making sure the "Use Administrator Privileges" box is checked.
Re: DON'T install QT 7.4 if you use after effects by heather Crank on Feb 6, 2008 at 7:57:58 pm
Ok, So i've installed qt 7.3 using pacifist. when suddenly a quicktime .mov I was able to see last week is telling me that "I may need additional software" to open this quicktime. The only variable that has changed is the quicktime dilemma/craziness (upgrade to 7.4, downgrade to 7.3). My client is working in fcp, but as I said, I haven't had any problems with the same file before. Anyone have any idea how to fix this???????????
Re: DOWNLOAD Quicktime 7.4.1 by will blacklock on Feb 7, 2008 at 1:19:43 am
Apple's latest Quicktime update 7.4.1 did work for me. I was also getting the message "After Effects error: opening movie - you do not have permission to open this file (-54)" after 10 minutes of rendering, but after updating to version 7.4.1 I can now render my entire movie and no errors after the 10 minute mark.
I am working on an iMac with Leopard installed. I would suggest those who have downgraded to version 7.3 to stick with their setup until they see more feedback about 7.4.1. For those who haven't downgraded and are stuck at 7.4, I would definitely recommend trying the latest upgrade before they downgrade.
