AE 7 freezes during startup splash.
by umerzafar
on
Oct 9, 2007 at 10:51:22 am
Hi there,
I havent been able to run AE 7 recently because it stucks during its startup splash screen sequence when it is showing the amount of ram used e.g. "8 % of 496 MB ram used".
This happened simultaneously at my work place and at my home. I have uninstalled and reinstalled AE several times but its just not starting up.
is it a virus or a hardware issue?
If anyone can help me solve this issue, it will be a great relief. Thanks in advance. Bye.
Re: AE 7 freezes during startup splash. by Steve Roberts on Oct 9, 2007 at 12:01:25 pm
You mean 4096MB, not 496MB, right?
I don't think it's a virus. First, I'd check to see if your systems meet the recommended hardware specs on the Adobe site. Then I'd try Adobe tech support, as I think they will solve installation issues for free ... but it's been a while since I've called tech support.
Re: AE 7 freezes during startup splash. by Timothy Kurkoski on Oct 9, 2007 at 10:06:39 pm
The most common cause of startup issues for AE7 is OpenGL. Try removing the OpenGL plug-in from the Plug-ins/Extensions folder.
If that works, update the drivers for your video card, then put the plug-in back. If it fails again after you put the plug-in back, you can either:
A) Get a new video card that supports OpenGL propertly.
B) Just live without the OpenGL plug-in. You won't be missing anything other than OpenGL acceleration.
Re: AE 7 freezes during startup splash. by umerzafar on Oct 25, 2007 at 12:12:50 pm
Hi there Timothy,
i ve tried to run AE after removing opengl plugin but no effect. The lines on splash screen go quickly but i think it freezes after the opengl line has passed and the cleanup process starts.
