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Installation Anguish


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	Installation Anguish by ringabinn on Jul 13, 2006 at 8:48:25 pm I have production studio premium. Everything WAS running beautifully. AE starting acting funny(couldn't import media into projects) so I thought I would reinstall. I uninstalled and tried to install again. Now come the problems... The autolaunch installer will not recognize that I have DVD1 in the drive (on two different optical drives) so installation will not even start. Running setup.exe from the AE folder on the disc or coppied to my c: will only install AE Render Engine and not the full program. I've tried many different variations of startup procedures, deleting temp files, completely deleting all AE files, booting in diagnostic mode, etc. etc. I am reluctant to try reinstalling the entire suite because the installer will not recognise DVD1. Anyone have any experience with anyhting like this? Brian Respond to this post Return to posts index


	Re: Installation Anguish by Laika on Jul 13, 2006 at 8:56:15 pm Same exact for us! what fixed it was copying the installer to the desktop & installing from there. hth Respond to this post Return to posts index


	Re: Installation Anguish by Arson XL on Jul 14, 2006 at 1:27:25 am Did you try trashing your prefs? They're in your user dir and usually don't uninstall with AE, so theyll still be there when you reinstall. Respond to this post Return to posts index


	Re: Installation Anguish by ringabinn on Jul 14, 2006 at 12:48:17 pm I tried copying the folder to the desktop... no luck. I uninstalled/deleted any and all thing s I could that had anything to do with AE... no luck. I put a call into Adobe's support center. I'll be interested to see if they ever call me back. Brian Respond to this post Return to posts index


	Re: Installation Anguish by ringabinn on Jul 14, 2006 at 1:06:26 pm I tried copying the folder to the desktop... no luck. I uninstalled/deleted any and all thing s I could that had anything to do with AE... no luck. I put a call into Adobe's support center. I'll be interested to see if they ever call me back. Brian Respond to this post Return to posts index


	Re: Installation Anguish... FIXED by ringabinn on Jul 14, 2006 at 2:18:37 pm Copied the entirety of the Production Studio DVDs into a folder and maintained naming convention. Deleted Windows InstallShield(hidden folder) cache files under program files. Walla! When I copied the folder to the HD the installer continued to ask for DVD 1, which it didn Respond to this post Return to posts index


	Re: Installation Anguish... FIXED by Pierre Jasmin on Jul 19, 2006 at 4:49:52 am I am having that problem too Do you mean C:Program FilesInstallShield Installation Information Don't want to erase the wrong thing Pierre Respond to this post Return to posts index


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