Problems with G-tech drive
by Olivier Bertin
on
Oct 22, 2009 at 11:32:14 pm
Hi all,
I have a G Drive Q 1Tb connected to my MBP (late 2009) via eSata and am using it mostly to store files for FCP and Motion.
Every once in a while the drive will just freeze (it's still there on the Finder, but the application that was using it somehow "loses" it and asks me where it is - it happens while exporting with Compressor or rendering with FCP -) or the LED on the Express Card will stay on and the Finder will then freeze, forcing me to reboot by holding down the power button. This would happen even if the drive is not in use.
So, I don't know what I am doing wrong here. I turn my hard drive on before the laptop. I also eject it on the Finder before shutting the computer down. I turn off the drive whenever it's not in use.
I have changed this drive once already because it was unmounting itself and have had this new one for maybe 2 weeks.
I was expecting this drive to be reliable and able to withstand demanding applications.
Re: Problems with G-tech drive by Gene Gilbert on Oct 23, 2009 at 10:23:52 pm
Hi Olivier,
It sounds like you have a bad controller board and will need to send it in. Go to our website and fill out the RMA request form here: http://www.g-technology.com/Support/Support.cfm?Loc=Contact. Please let me know if you have any questions.
