Frive Repair Status
by Steven Tanis
on
Oct 14, 2009 at 12:52:08 am
3 months after purchase my G-Drive Q 500GB started having the myriad of mounting / recognition problems that abound in this forum. Did the same thing so many of you have done: contacted G-Tech - sent in the drive. It was received on 14 September - the usual 5-10 business days was promised. After 10 working days I e-mailed asking what was the status of the case (case #CS371309)
received this response the next day
Hello,
Your drive has been received and checked into the repair lab. The drive is currently in testing and we expect to ship within 3 business days. If there are any issues that will delay it further, one of the repair technicians will contact you. Please let me know if you have additional questions.
Regards,
Mike
G-Tech Technical Support
with no drive and no notification after an additional 6 working days - G-Tech was e-mailed again, this time no response. After an additional 2 working days another e-mail query - again no response. We are now 11 working days after the e-mail listed above and I still have no drive
seems like the system isn't working at all well any more - these problems afflict numerous drives - either repair in the designated time frame or replace - but at least try to have some "customer service" - silence isn't service
Re: Drive Repair Status by Steven Tanis on Oct 26, 2009 at 9:30:24 pm
After the material shared with you above and still no responses - G-Tech was called - the drive was located and a promise of completion of work in 3-5 business days was received. Another call after 5 business days and I was told that the drive had been shipped - it was received on tuesday 20 October - 24 working days after receipt. It is a new drive - a G-drive with a different power source than the G-drive Q it replaced - and this new drive - remarkably!!!!!! had the same serial number as the drive it replaced - who could/would have guessed - so I can't register a new drive and have a warranty that should accrue to a new drive.
I have 2 questions
1. If you were going to replace the drive why did it take from 14 September to 20 October to accomplish this?
2. How did the new drive miraculously have the same serial number as the old drive?
