Graid mini 2 - repair


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Graid mini 2 - repair
by Mark Camwell on Oct 8, 2009 at 2:40:22 am

Hello

G Raid Mini 2 failed while editing HD video via firewire 800 on a new 09 macbook pro 10.5.8
filled out g-tec online support form and shipped off drive from Sydney
RMA # R197823 and drive arrival was confirmed via email.

As it has now been over 41 days i contacted support via email for an update with no response as yet
i did tick data recovery and understand this takes time, but 41 days?
i would have rather been informed of the time taken/backlog? and decided to lose data and just have a new drive shipped.

Hopefully Gene could shed some light on my case

Thanks

Mark
iCam Pictures
Sydney Australia

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Re: Graid mini 2 - repair
by Gene Gilbert on Oct 8, 2009 at 10:54:47 pm

Hi Mark,

I'm sorry for the delay in repairing your drive. Your drive has been repaired as of yesterday, and it should ship out today or tomorrow. You should receive your drive next week.

Regards,

Gene Gilbert
g-technology.com

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Re: Graid mini 2 - repair
by Mark Camwell on Oct 8, 2009 at 11:02:25 pm

Thanks Gene for your quick reply with the good news.

Regards

Mark
iCam Pictures
Sydney Australia

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Re: Graid mini 2 - repair
by Mark Camwell on Oct 19, 2009 at 1:33:35 am

Good news has turned into BAD news

My drive arrived today

Plugged into fw800 port

will not mount & orange led is on

so after spending $150 AUD on shipping and waiting over 50 days
i am back to where i started

gene could you email me direct
mark@icam dot com dot au

thanks

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Re: Graid mini 2 - repair
by Erik Dinnel on Nov 3, 2009 at 8:53:17 am

I had the exact same issue with my G-Raid mini. The thing never worked, sent it in, got it back, still didn't work. Called G-Tech and they told me I had to go the the process all over again. Filled out their online support form and they never responded. Sent a few emails and they never responded. I've been completely scammed out of $389.95 plus tax and shipping and time. Thanks G-Tech, you rock.

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Re: Graid mini 2 - repair
by Mark Camwell on Nov 4, 2009 at 4:12:56 am

i called customer service to explain, they agreed to cover return shipping costs!
so now waiting for drives return.....

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Re: Graid mini 2 - repair
by Gene Gilbert on Nov 4, 2009 at 5:14:24 pm

Hi Erik,

I'm sorry to hear that you are still having problems with your drive. Have you been issued the new RMA? Contact me at eugene.gilbert@hitachigst.com, and we can go over your case.

Regards,

Gene Gilbert
g-technology.com

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