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Brand new G-Raid 500 failing to start


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Brand new G-Raid 500 failing to start
by jimdummett2 on May 2, 2006 at 12:38:47 pm

We just had a brand new G-Raid delivered (500Gb). I've plugged it but get no response from the drive. Have tried attaching it with Firewire 800, Firewire 400, and to 3 different Macs (OS X 10.4.3), but to no avail. The light comes on but it doesn't mount, nor does it show up in Disk Utility. The System Profiler just shows an "Unknown Device" attached to the Firewire port.

Anyone have any idea what's going on? Is this likely the same problem as other people are suffering, with drives unmounting themselves? We need to fill this drive up with video footage and send it out by courier today, so this is an annoyance to say the least. Hope someone can offer some advice...

Cheers,

Jim Dummett

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Re: Brand new G-Raid 500 failing to start
by gary adcock on May 4, 2006 at 9:31:13 pm

jim

contact G-Tech Technical Support at (310) 449-4599 ASAP

gary

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows
Chicago, IL
gary@studio37.com

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Re: Brand new G-Raid 500 failing to start
by gtechy on May 7, 2006 at 2:46:54 am

Your hard drive is defective. Your lucky that didn't happen once you filled it up with files like my drive. Hope it works out.

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Re: Brand new G-Raid 500 failing to start
by jimdummett2 on May 7, 2006 at 10:55:50 pm

Thanks for your help, guys. We reported the problem and had a new drive within 48 hours which work fine.

So it all worked out in the end, even though we lost a couple of days...

Cheers,

Jim

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