FORUMS:

Problems with Sapphire Plugins/Effects


	Cow Forums : Genarts Sapphire << PREVIOUS THREAD • VIEW ALL THREADS • PRINT • NEXT THREAD >>

Problems with Sapphire Plugins/Effects
by Mohammed Ovais on Apr 21, 2008 at 7:19:54 pm

I've been using Sapphire effects for a while and not had a problem, but 2 days ago they everytime I selected a Sapphire Effect it would turn that layer into solid red, I've never had this problem before. I've done the usual, re-install them and tidy them up and try them in different folders, but none of it works.

Any ideas on what I should do?

Many thanks.

Respond to this post • Return to posts index

Re: Problems with Sapphire Plugins/Effects
by Gary Oberbrunner on Apr 23, 2008 at 1:58:19 pm

Hi Mohammed; that shouldn't be happening. Please email support@genarts.com with your company name and include the Sapphire log file. On Windows it's in c:Program FilesGenArts Sapphire (AE,AVX,etc.)s_log.text, and on Mac it's in /Applications/GenArtsSapphire(AE,AVX,etc.)/config/s_log.text. We should be able to help you out with that.

-- Gary

Respond to this post • Return to posts index


	<< PREVIOUS THREAD • VIEW ALL THREADS • PRINT • NEXT THREAD >>