Compressor v.2.0.1 problem
by Robert Slenker
on
Sep 2, 2009 at 9:10:56 pm
Hey guys,
I know, my version of Compressor is old but it's worked like a champ for so long. Plus, I don't edit w/ FCP (I edit w/ Media 100 Suite) so how could I upgrade? I got Compressor Academic v.2.0 w/ DVD Studio Pro 4 a few years ago.
Anyway, I have the infamous problem "unable to connect to background process" error when trying to convert any files. This just started happening....possibly since upgrading to OSX 10.5.8. ??
Any thoughts or suggestions? Here's what I've done so far to no avail:
If this issue occurs with Compressor 2, go to /Library/Receipts and, if found, drag the following files to the Trash:
Then, go to /Applications and, if found, drag the following files to the Trash:
* Compressor
* Apple QMaster
* Apple Qadministrator
From your install disc, reinstall Compressor and Apple Qmaster (in custom install window, make sure that Compressor and Apple Qmaster items are checked). Once you have reinstalled the Compressor and QMaster applications and services, install all updates using Software Update and restart your computer.
Re: Compressor v.2.0.1 problem by Robert Slenker on Sep 2, 2009 at 9:45:59 pm
Actually, I must confess that when trying to upgrade from Qmaster 2.0 to 2.0.1, the install never finishes. I requires a restart and before restarting it goes into an installation process but the Mac doesn't finish it before beginning a restart. Thus, after the restart, I'm still at v.2.0. ?? I've tried about 8 times.
Re: Compressor v.2.0.1 problem by Michael Sacci on Sep 3, 2009 at 2:42:05 am
Don't know how much difference there in these and your first post but give it a read over. If I do a reinstalled I follow this and it has fixed my problems.
