DVD will play everywhere except PCs running XP?


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DVD will play everywhere except PCs running XP?
by Frank Schwartz on Feb 5, 2009 at 6:41:37 pm

Help! I burned a DVD and sent to a client and they said that when they tried to play it back in their computers that they got the error "A compatible DVD decoder is not installed on your computer"

When it is played back on my Macs, my Vista PC and in any household DVD player, it works perfectly... however, they say that in any XP machine they tried it didn't work. They have tried updating their Windows Media Player with no luck.

I searched for a similar post, but couldn't find any that were specific to this problem, so sorry if it's a repeat.

I burnt the master disc on a MacPro 2 x 2.66 GHz Dual-Core Intel, 5 GB ram, using FCP 6 to cut and DVDSP to master...

Thoughts?

2 x 2.66 GHz Dual-Core Intel, 5GB RAM, FCP Studio 6

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Re: DVD will play everywhere except PCs running XP?
by eric pautsch on Feb 5, 2009 at 7:25:04 pm

They need to install a DVD player. Windows media player is a terrible player. Have them install VLC perhaps:

Rest assured, its not your authoring that is at fault here :)

http://www.videolan.org/vlc/

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Re: DVD will play everywhere except PCs running XP?
by Frank Schwartz on Feb 5, 2009 at 8:04:02 pm

Thanks Eric! That's kind of what I figured, but "the client is always right"... until I prove them otherwise... :)

2 x 2.66 GHz Dual-Core Intel, 5GB RAM, FCP Studio 6

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Re: DVD will play everywhere except PCs running XP?
by Dylan Hendricks on Feb 12, 2009 at 6:51:10 pm

I've been having similar complaints from clients, but only recently. I posted here as well, and someone redirected me to this threat. The thing is, I'm never once heard of this problem from my clients until the past couple months, and in that time it's been somewhat frequent. Are we sure there isn't an updated authoring codec at fault here?

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Re: DVD will play everywhere except PCs running XP?
by Frank Schwartz on Feb 12, 2009 at 9:00:56 pm

Glad to know it's not just me... That's an excellent question. I wonder if anyone else knows anything on this.

Should we be contacting Apple?

Thanks for the response.

2 x 2.66 GHz Dual-Core Intel, 5GB RAM, FCP Studio 6

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Re: DVD will play everywhere except PCs running XP?
by Bill Bedrava on Mar 30, 2009 at 9:30:52 pm

Has anyone heard any further info regarding playback problems on XP? We have experienced the same issue and the VLC install issue isn't applicable to us as most of our clients don't have the admin privileges on their systems to allow them to do this install.

Thanks for any additional info.

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