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Boris Red 5 error when loading Pr Pro 5.5

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Helge LarsenBoris Red 5 error when loading Pr Pro 5.5
by on Apr 5, 2012 at 5:58:03 pm

When I try to load Premiere Pro 5,5 I receive the following error:

Error: Could not load the BCC Render dll:BCC7_AE_16Bit.dll
When searching the PC, this file does not exist anywhere on my C: drive!

I have a clean Windows 7 Ultimate 64 Bit SP2 OS
12 GB RAM
ATI Radeon HD 5700 Series Video Card
Adobe CS-5.5 Production
BorisRED513Win_64Bit

I have reinstalled Boris Red, but to no help.
The error only comes up in Premiere Pro and not in After Effects which loads fine.


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peter mcauleyRe: Boris Red 5 error when loading Pr Pro 5.5
by on Apr 6, 2012 at 1:40:22 pm

Hi Helge,

With an issue such as this it's always best to contact the support department here at Boris FX. You should reach out to them via email or phone:

888 772 6747
or
support@borisfx.com

Cheers,

Peter.



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Jeremy EllisRe: Boris Red 5 error when loading Pr Pro 5.5
by on Apr 6, 2012 at 2:12:18 pm

For an issue like this it is best to first try an uninstall and reinstall such as Helge did. I was able to get Helge a different installer that worked for him. If anyone else is seeing the issue please feel free to contact me directly at jeremye@borisfx.com for assistance.

Thank You
Jeremy
Boris Support


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Helge LarsenRe: Boris Red 5 error when loading Pr Pro 5.5
by on Apr 7, 2012 at 9:18:45 am

Yes, I was able to successfully load Premiere after using the alternativ installer.
Right now it seems to be working fine except for a couple of issues I have forwarded to Jerry's attention which has to do with an error appearing when I press APPLY to go back to Premiere timeline.
Even with this error the effect is still correctly applied to the file in the timeline. It's just an annoying message coming up every time I return to Premiere timeline.
The error is:
"Could not create file. Check that the volume is not locked and that you have write permissions."

Thank you for helping out on my issues.


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