OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail
by oleng tjioe
on
Sep 3, 2009 at 1:27:35 pm
Hi,
Our office have Mediavault 5108 configured as RAID 5 that mounts fine if we don't shutdown the computer.
After shutdown, it will not mount, in windows event log, dmboot reported
"dmboot: failed to start volume Volume3 (H:)" EventID:3
If I reinstall the raidcore driver it will show up again.
I thought the controller card was faulty, but installed a new replacement card from OSS doesn't help.
I have a feeling now that it's SP3, but before I do some major backup and hauling (downgrade to SP2) the system, I'd like to know if there's a solution without doing some big risk experiment with no assurance of the result. Anybody can help?
ASUS P6T6 WS
Intel i7 965 @3.2GHz, 3GB RAM
Windows XP Pro SP3 5.1.2600 build 2600
RedBOX
Re: OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail by oleng tjioe on Sep 3, 2009 at 4:12:37 pm
XP SP3 is definitely NOT the problem. I suspect your disk drives, or the OSS expansion kit. You say you replaced the RAIDcore card?
I'm not familiar with Mediavault parts, actually i'm not familiar with any RAID hardware (some experience with XServe RAID, that's it). But yes, another guy replace the PCI card in Mediavault drive, not the PCI Express for CPU. Can you elaborate what cards are there in Mediavault?
Truthfully, I have seen many issues running the RAIDcore cards on various Asus motherboards.
What disk drives are you using? New?
Hitachi i think, it's new, as the CPU. Actually it wasn't me who install it. Ok here's the chronology:
- We ordered from our supplier in Singapore (we gets a lot of hardware and softwares from them), they send it along with the technician who already built the RAID arrays there, but when he install it here in Jakarta it's not detected as RAID array, so he messed around with the PCI Express card config and some settings in the BIOS, finally decided to bring it back and test again in Singapore (which has the CPU with same system as we have here)
- They find out that it works fine there, rebuild the array, bring back here again, install & upgrade the driver to 5.0.1 and finally it works, the RAID array is there. But after he left, it started to reporting controller disconnection, sometimes have problem mounting, etc, and the last time the technician came here he let me know that it won't mount if powered down. I suggested faulty hardware because according to RAIDConsole messages & log the controller no.4 keeps disconnected & need firmware upgrade (we couldn't upgrade it), he checked and they decided to get a replacement controller card from OSS.
- Controller card arrived, one of the guys here open the Mediavault, install it, boot up & reinstall the driver, no change, same thing happen when powered down.
And what type of partition are you creating in Windows Disk Management?
Under Disk Management the volume is reported as Dynamic (Spanned).
Re: OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail by Kevin Bare on Sep 3, 2009 at 4:54:25 pm
Sounds like a big mess to me. The way you are setting it up is a very non typical configuration. I can't suggest anything, because things have been changed or modified on the system. My recommendations would be based on the assumption that system is factory configured.
You need to make sure the MV5108 is being power controlled by the host system, and that the ATX power pins are not shorted inside the array. If not, you will have instability and the RAIDcore will not initialize properly with the system's PCIe bus upon restart. Also, you need to delete your array within the RAIDcore BIOS on boot up, then reconfigure your RAID. Creat a RAID5 accross all the drives, then you want to set it up as a simple volume and partition in Windows Disk Management. You are also using the wrong drivers. Use v3.3.1
Re: OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail by oleng tjioe on Sep 3, 2009 at 5:25:06 pm
You need to make sure the MV5108 is being power controlled by the host system, and that the ATX power pins are not shorted inside the array. If not, you will have instability and the RAIDcore will not initialize properly with the system's PCIe bus upon restart.
Just in case, I would like to point out that as long the computer stays powered (restart or idle) it's fine. Only when it loses power that Windows can't mount it.
Thank you for the advice, really appreciate it, i intend to try and see if i can fix it without taking the drive apart, since i don't want to void warranty, getting new drives takes more money and especially time (we need the big storage in the next several weeks for several months). Can you help me and point out which part is which, like what is OSS expansion kit?
Also, you need to delete your array within the RAIDcore BIOS on boot up, then reconfigure your RAID. Create a RAID5 across all the drives, then you want to set it up as a simple volume and partition in Windows Disk Management. You are also using the wrong drivers. Use v3.3.1
Do you think this will fix it? I don't think our supplier will do anything that will cause them lose money or credibility (they installed and supplied much more expensive system than this to several post houses) so i dare to say it's not likely they mess with factory default configuration.
Re: OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail by Kevin Bare on Sep 3, 2009 at 7:23:39 pm
If you have warranty remaining through OSS, just send it in to them. Request an RMA. If this array was built at Ciprico, your warranty no longer stands and it would be safe to open the system for service.
You told me in a previous posting that a tech messed with the array and replaced parts inside. Factory configuration from Ciprico was a RAID 5, simple volume partition for Windows. What you described earlier does not match the default settings.
I didn't say replace the hard drives, I just said you may have an issue with one or more drives in the array. Just perform a scan on them to assure their integrity.
When your host is powered down, does the MV5108 stay powered on? If so, something is wrong. Upon power up, what does the RAIDcore BIOS tell you about the status of the Array? Normal, critical, or offline?
Also, try the 3.3.1 drivers. Firmware flash on the RAIDcore is very critical for stability.
Re: OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail by oleng tjioe on Sep 3, 2009 at 8:15:59 pm
If you have warranty remaining through OSS, just send it in to them. Request an RMA. If this array was built at Ciprico, your warranty no longer stands and it would be safe to open the system for service.
If we don't need a lot of space then i would do this immediately, but it is quite hard to find an alternative in short notice.
You told me in a previous posting that a tech messed with the array and replaced parts inside. Factory configuration from Ciprico was a RAID 5, simple volume partition for Windows. What you described earlier does not match the default settings.
What i meant with PCI Express config was PCIe slots in our host, we have all of the slots occupied, so he tried to rearrange the card positions, see if another card caused it, and messing with the BIOS & software settings mostly. Based on BOXX tech support reply, RAIDCore PCI Express card should go to the 4x PCIe slot (white), although it doesn't change anything, imho. I don't know if they destroyed the original RAID 5 & simple voulume partition setting from Ciprico, but it was RAID 5 configuration we had in mind even before buying, that's what they promised to configure.
When your host is powered down, does the MV5108 stay powered on? If so, something is wrong. Upon power up, what does the RAIDcore BIOS tell you about the status of the Array? Normal, critical, or offline?
I have to get back to you later on this.
Also, try the 3.3.1 drivers. Firmware flash on the RAIDcore is very critical for stability.
Will do. I'm sorry, forgot about this, is the fact that the our Windows system drives is configured with RAID 1 a factor too? it's Intel Storage matrix, IIRC. Is there any tutorial, walkthrough or article that i can read about configuring MV5108?
Re: OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail by Kevin Bare on Sep 3, 2009 at 11:53:28 pm
The MV5108 Host card needs an electrical x8 slot to operate properly. If you only have an x4 slot available, you may need to toggle a Dip Switch position inside the MV5108 to assure stability and force negotiation. The switch will be labeled SW3 on the OSS Target Card, which is all labeled clearly in there. You will need to toggle position #1.
The actual RC5152-08 RAIDcore card inside the 5108 will work in an x4 slot, but the OSS Extension Kit requires an x8 slot, but can be configured to force to x4.
Your Operating System RAID1 disk configuration will have NOTHING to do with, or impact the 5108 operation. Completely isolated.
Re: OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail by oleng tjioe on Sep 4, 2009 at 6:33:00 pm
Hi Kevin,
Just to let you know
- MV5108 is powered off when off is shut down
- i installed version 3.3.1 driver, but realized i can't get into RAIDcore BIOS utility, i can't flash the controller with bc50xx.bcf firmware
- and the controller type is RC5452-16.
Headache.
Re: OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail by Kevin Bare on Sep 4, 2009 at 6:51:09 pm
When Ciprico originally designed the MV5000 series arrays, the MV5108 was intergated with an 8-port RAID card (RC5252-08). The RC5452-016 card was for the MV5116, 16-bay disk array. So perhaps One Stop System's has changed a few things that I was not aware of. Sorry for the confusion. I recommended the v3.3.1 drivers based on the assumption you had the 8-port card, hence 5108.
Version 5.0 was correct.
Your inability to see the RAIDcore BIOS is the same problem I have been having with various ASUS motherboards. Some Motherboard BIOS have a toggle for "Option ROM" for each of it's slots. Check to make sure you have that enabled on the corresponding slot that the Host card is installed.
I have been trying research and troubleshoot the reason for the RC5000 family of cards does not work with certain ASUS brand boards.
Re: OSS Ciprico Mediavault 5108 not mounting on XP SP3 after shutdown (dmboot fail by Kevin Bare on Sep 7, 2009 at 3:56:28 pm
If you do that, it will no longer be "RAID", poor performance, and absolutely NO data integrity or protection in case of disk failure.
Within the RAIDcore BIOS it will allow you to easy create 2TB arrays. Depending on the drive size, you could create 2 seperate RAID 5 arrays. I did that for one of my local clients using 750GB drives and it's perfect for their 32bit OS.
Did you change the OSS Target card's dip switch, to force x4 interface, as I instructed? Or change to a true x8 slot? Are you able to access the RAID BIOS now? I can walk you through the whole process if you wish.
Did you look for an "Option ROM" toggle in the system board's BIOS for the slot you are running? Please let me know your progress on these steps as they are critical for my ability to help you.
