Libec cable troubles

A friend used my EX 3 with the Libec ZC-9EX zoom controller and unfortunately lost the plug adaptor the goes from the fujinon connector to the EX camera. In his defense it doesn't screw on ( even though it is a threaded connector) and he offered to pay immediately for a replacement.
Simple? Right?
Abel Cinetech, where I bought it checked with Libec USA and told me the company won't sell the cable; the only way to get it is to buy a whole new unit.
I then called Libec USA myself, told them it works great. "I own two, I've recommended it to many", I said, "there must be some misunderstanding" - they told me in so many words "tough s**t", no deal, buy a new one. Not much for customer service.
So, the question is has anyone found a supplier for the EX connector? I'll gladly pay to have the cable made rather than send these guys another cent.

i believe this lack of locking is intentional in order to provide a sort of 'quick release' in case you forget to unhook when removing the camera from the tripod.

i have this zoom controller and use it with my HA fujinon 'full-size' lenses with the appropriate adapter - one that is also sans locking function.

but - they should sell you the connector...that's bad.




Brian Young
Miami Beach
http://www.flacaproductions.com

Hi David, the zoom controller is hard wired and terminates in a fujinon connector. It comes with a six inch pigtail that goes from fujinon to the EX camera lens remote. I'm missing that six inch connector. The extension you pointed out goes inline before the EX adaptor cable, it doesn't have the EX 1 connector. Thanks for the suggestion though.
I can only attribute it to greed, but Libec USA will only sell me an entire unit. After some serious arguing they did offer a substantial discount, which will still leave me paying $150 plus for six inches of wire and two plugs. Of course I'll have another useless zoom controller sitting on the shelf,but that's where I am right now.
I'm looking for alternatives, and any suggestions will be appreciated. I've worked with some great suppliers and manufacturers over the years, and see no point in continuing business with someone obviously trying to screw their customers.

that may well be the issue, now that you mention it - I'll give it a try tomorrow with my friend's fujinon lens. It still doesn't give them reason to penalize the customers who bought the unit in the past.
I liked the little zoom controller, and found it worked so well I recommended it to a number of folks, and on this forum too. In this case the limitation of the equipment is the Libec people who refuse to stand behind it - hell, my Suburban fuel pump went the other day and GM, despite its troubles didn't insist I buy a whole new truck.