Intensity Pro - Desktop VIdeo 9.6.1 does not work with Avid Media Composer

Hi Neil,

You are correct that we did not make any changes to the Desktop Video 9.6.1 driver in regards to Media Composer. This update added some Adobe Premiere CS6 improvements.

I set up a test scenario today using our Intensity Pro card and the Desktop Video 9.6.1 driver. I was able to output from Media Composer to an HDMI monitor using the card.

In case there is an issue with earlier Media Composer versions and our latest driver, can you let me know what version of Media Composer is currently on your system? When I set up the test, my machine was at 6.0.1, which I was able to use with the Intensity Pro. I then updated Media Composer with the 6.0.1.1 patch, and I was still able to output through the Intensity Pro using the Desktop Video 9.6.1 driver.

When you update to 9.6.1, does your Intensity Pro still recognize on your system? And in that vein, can you capture and playback in Media Express when that version of the driver is installed?

Are there any other changes you make to your system when updating to 9.6.1, or is our driver the only change you are making? I want to cover all bases and make sure something else isn't at play here.

Regards,

Sarah
Support Representative
Blackmagic Design Inc

Hello
Thank you for the update - much appreciated - just for completeness I am running MC 6.0.1.1
I also raised thiis in the Avid forums and it was confirmed by one other user who was also not able to run the latest desktop video with MC
I will await an update to the driver - at the moment the previous version is working fine for me and I probably don't need the 9.6.1 update anyway

Thanks for your assistance
Neil

Neil
Effective Video
http://www.effectivevideo.co.za

I just installed a DeckLink HD 3D+ on one of our Windows 7 Systems and experienced the same problem. The card worked with Nuke, After Effects, Resolve and Premiere but not Avid Media Composer. After going through the forums and looking at this thread. I found this temporary solution.

I installed the 9.6.1 drivers. Then I downloaded the 9.5.3 drivers from the Black Magic Website (http://www.blackmagicdesign.com/support/)

Then I extracted the files from the DesktopVideo_9.5.3.msi file using this comand:
msiexec /a PathToMSIFile /qb TARGETDIR=DirectoryToExtractTo

Once extracted, I went into the "\Blackmagic Desktop Video\Avid Support" folder from the extracted directory and manually copied the "OpenIO_Blackmagic.acf" file into my Avid's "AVX2_Plug-Ins" folder. So far it works fine but haven't had a chance to test it a lot.

I extracted files from the 9.6.1 drivers and the avid plugin was not included in the release, whether this was an oversight, I don't know. But try it and see if that works for you.

-Alexander

Hello
As per the mail above - the latest relaease of the drivers seems to have resolved this issue
Thanks for the quick response and the fix.
Regards
Neil

Neil
Effective Video
http://www.effectivevideo.co.za

Hi Richard,

Thanks for the note. We're looking into this currently.

Regards,

Sarah
Support Representative
Blackmagic Design Inc

Just wondering, is there a better place to be reporting these issues than the Creative Cow forums?