| | | | Re: Linear wipe reveals moving text
by Dan Caldwell on May 16, 2013 at 4:07:45 am
in the Adobe After Effects basics Forum
Hello John:
I believe I had tried experimenting with a couple of different wipe effects to see if they had different parameters that might help me diagnose a solution. But I'm starting from scratch tonight. I had a brutal day. My raid crashed. | | | | |
| | | | Re: Crash on start-up
by Bill Stephan on May 10, 2013 at 10:23:05 pm
in the Adobe Photoshop Forum
Brian,
Do you get the Photoshop splash screen when you start the program? If so, notice that you can see what files are being loaded. You will probably find that the process goes south at one particular file. Note where the process hangs-up. Then | | | | |
| | | | Re: Adobe CC. The non hysterical response
by Jeremy Garchow on May 7, 2013 at 2:30:43 pm
in the Apple FCPX or Not: The Debate Forum
[Sandeep Sajeev] "And Tech Support according to a poster in the Premiere Pro is an 800 number in India. I live and work here now, and have actual experience with this...Good luck with that. Not everyone can call Adobe/Blackmagic/Autodesk and speak to | | | | |
| | | | Re: Chopped Liver
by Franz Bieberkopf on May 6, 2013 at 7:52:05 pm
in the Adobe Creative Cloud: The Debate Forum
[Sean Bates] "Did Adobe chat tell you to deactivate programs individually?"
[walter biscardi] "Yep, that's precisely how it works here."
Sean, Walter,
The catch was that we had tried to activate on the third machine first (before deactivatin | | | | |
| | | | Re: FireStore FS5 Problem
by Peter Friedlander on May 4, 2013 at 3:11:49 pm
in the FireStore Forum
No, it was never fixed. When I didn't find a solution, I had sold the camera that I had used to go along with it and eventually found a person on ebay who actually wanted the broken FS5 unit. Tech support wanted me to send it in and because it wasnt | | | | |
| | | | Editshare issues
by Per Argentine on May 3, 2013 at 4:08:40 pm
in the EditShare Forum
I'm having some issues with Editshare, and unfortunately after calling tech support I found out my support contract expired a few months ago. Hopefully someone can here can help me out....
Here are the details -- we have two PCs running MC, and t | | | | |
| | | | Re: time line won't play in Premier Pro CS6
by Brian Hedenberg on Apr 30, 2013 at 7:33:13 pm
in the Adobe Premiere Pro Forum
GOT THE FIX!!!! I just spent several hours on the phone with Adobe tech support. If you push play and it only plays for a few seconds and stops it has to do with permissions on your account on your computer. Try going to settings> Users> and openi | | | | |
| | | | Re: Sony ECM-77b low output?
by Bob Mark on Apr 29, 2013 at 4:25:00 pm
in the Audio Professionals Forum
I looked at the inside of the capsule and everything looked fine. I cleaned it anyway and the output is still very low, so it could be in the amplification stage or the capsule has gone bad. Sony wants $192 for the board and $80 for the transformer. | | | | |
| | | | Re: PAL 16x9 converting to 4x3 aspect distortion
by Bill Mackanic on Apr 24, 2013 at 4:22:54 pm
in the Apple Final Cut Pro Forum
Thanks for the quick reply. Unfortunately, Cannon tech support just explained that when the XA10 converts the Hi Def footage into standard def (necessary for the export from this camera to a mac) it will always distort the image! Interesting and fr | | | | |
| | | | Re: JKL shuttling issue with CS6 on Mac/Decklink
by Don Hertz on Apr 24, 2013 at 1:44:25 pm
in the Adobe Premiere Pro Forum
I posted about this same issue a few weeks back - and yep - Black Magic tech support even confirmed that they were able to replicate it in house. They pointed the finger back at Adobe. My configuration is different than yours - a late 2012 iMac 27" | | | | |
| | | | Re: JKL shuttling issue with CS6 on Mac/Decklink
by Kevin Monahan on Apr 24, 2013 at 7:24:52 am
in the Adobe Premiere Pro Forum
Mel,
After looking into the problem a little more, it seems that users report that this has been a problem with Blackmagic and Premiere Pro CS6, and earlier.
Other users indicate that AJA does not have this issue with Premiere Pro CS6. The edito | | | | |
| | | | Re: Creative Cloud
by Chris Detjen on Apr 21, 2013 at 5:16:36 pm
in the Adobe Premiere Pro Forum
Yes as long as they are both not running concurrently, as far as I recall from my chat with Adobe tech support. The main thing for me was to be able to have the flexibility to work on my home office PC workstation and then when needed my Macbook.
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| | | | KONA LHi card audio issue
by Mathew Wolfe on Apr 19, 2013 at 12:04:31 am
in the AJA Kona - Mac Forum
Hello All,
I'm doing a ustream event next week and I'm having issues with the audio coming from an analog/xlr source into the KONA LHi card. The video is fine I just cant get the audio to work. I have tried the breakout box, but I can't get any au | | | | |
| | | | Re: BMD 4k Extreme or AJA Kona 3G-suggestions?
by walter biscardi on Apr 18, 2013 at 12:44:14 pm
in the Adobe Premiere Pro Forum
The two things that differentiate AJA and BMD are
1 - AJA generally has much more realtime conversions on their cards. Like playing a 24p timeline directly out to 29.97 onto a display. Our BMD Extreme 3D card can't do this via both outputs, and | | | | |
| | | | Possible reason for FCP X file corruption
by Dave Gage on Apr 16, 2013 at 6:54:21 pm
in the Apple FCPX Techniques Forum
I made this post in Oct. 2012-
http://forums.creativecow.net/thread/344/14591
I said this:
"FCP X has hosed my external drive's directory structure (which is only used for video) a couple of times now. I avoided it for years, but broke down and | | | | |
| | | | MSA - worth it?
by Kenn Baynard on Apr 13, 2013 at 8:00:10 pm
in the Cinema 4D Forum
I think I've finally convince the bosses to buy Cinema 4D, and I was curious what all the MSA is good for? When they say upgrades, do they mean just patches for the current version, or if we have a valid MSA when R15 comes out, will we get to upgrad | | | | |
| | | | Re: After Effects CS 6 Workstation
by Brian Betz on Apr 11, 2013 at 4:14:09 pm
in the Adobe After Effects Forum
Hello all,
FYI I've been working with my ADK workstation for a few months now and very happy....ADK a great company and excellent tech support. Much thanks to Tom for the info on the company.
Brian | | | | |
| | | | analog audio out
by Floriano Cabral on Apr 10, 2013 at 1:43:30 am
in the MOTU V4HD Forum
Playing a video from a DPS Velocity Hd thru SDI out ( SD) to Motu V4HD then outputing it to component analog (SD) to a Sony Betacam Sp... for some reason and called tech support ( thech couldn't figure it out either ) i cant get audio out from any o | | | | |
| | | | Re: Promise pegasus r6 12tb
by Steve Martin on Apr 7, 2013 at 6:29:07 pm
in the Adobe Premiere Pro Forum
Yes, there is a way to check.
With your Pegasus you got a utility program that you can run. It's Sunday and I'm at home now and don't remember the details - but it was super easy. If you don't figure it out before then, I'll gladly verify tomo | | | | |
| | | | Blog: OMG - 200 blog posts
by Mike Cohen on Mar 30, 2013 at 4:35:18 am
in the COW - Blogs Forum
I suppose if I were reviewing cameras or software or tutorials or writing books and posting excerpts my numbers could be even higher. But I generally don't do those things - I talk about my job, travel, hobbies and life. And between you and me, writi | | | | |
| | | | OMG - 200 blog posts
by Mike Cohen on Mar 29, 2013 at 9:35:18 pm
in the Forum
I suppose if I were reviewing cameras or software or tutorials or writing books and posting excerpts my numbers could be even higher. But I generally don't do those things - I talk about my job, travel, hobbies and life. And between you and me,... | | | | |
| | | | Re: Animated volumetric light flickering
by Adam Trachtenberg on Mar 29, 2013 at 4:38:32 pm
in the Cinema 4D Forum
Huh ... I'm stumped. You had colored falloff in the noflicker light's details tab, but copying that setting over made no improvement in the flicker light. Might be one for Maxon's tech support team. | | | | |
| | | | Re: Footage unable to playback footage in Premiere
by Al Bergstein on Mar 25, 2013 at 8:57:37 pm
in the Adobe Premiere Pro Forum
Thanks Tom. I don't want to get the tech support guy in trouble, if he wasn't supposed to tell me that the cache corruption is more endemic in Windows. There could be a legitimate Windows issue that is messing with things, or maybe that is a bit more | | | | |
| | | | Re: Footage unable to playback footage in Premiere
by Al Bergstein on Mar 25, 2013 at 8:37:06 pm
in the Adobe Premiere Pro Forum
Well, as I wait for all my media to conform yet again, I just got off the phone with Adobe tech support. The person was quite knowledgeable and also got to what appears to be the root cause of the problem. As you mentioned Tom, the media database and | | | | |
| | | | Re: MASSIVE AND SUDDEN Vegas 12 Pro Problems
by Stephen Mann on Mar 24, 2013 at 9:06:21 pm
in the Sony Vegas Forum
Notice that I didn't specifically say Vegas, because I don't have exposure to the internals of the program. But before "retirement" I spent years as a software engineer and later as a PC tech support manager. The only time we would put any file mai | | | | |
| | | | Re: 3G from decklink to monitor - does it work?
by Paul Provost on Mar 22, 2013 at 4:57:21 pm
in the Blackmagic Design Forum
sure it could be. maybe defective sony pvms. I got mine June last year, so should have latest firmware. Sony tech support (who is almost impossible to reach, takes days of phone calls and left messages and hours of hold time) were of no help whatsoev | | | | |
| | | | Re: Veg File save location
by John Rofrano on Mar 22, 2013 at 10:58:50 am
in the Sony Vegas Forum
[josh peekstok] "Right now i have Sony Vegas 9c."It sounds like you have Movie Studio 9c if you are using .vf files and not Sony Vegas Pro. Am I correct? It's important to indentify the correct version you are using when you post so that people don't | | | | |
| | | | Re: BCC OFX 7 - Installing Error
by peter mcauley on Mar 14, 2013 at 3:13:44 pm
in the Boris FX Forum
Hi Bruno,
Sounds like you need some assistance from one of our wonderful tech support gurus. Please give us a call at 1 888 772 6747 and we'll help you with the software installation.
Cheers,
Peter. | | | | |
| | | | Re: Digital Juice Ready2Go Segments Crashing Vegas Pro 12
by Andrew Lenczycki on Mar 11, 2013 at 4:26:29 pm
in the Sony Vegas Forum
Steve, The missing plug-in error dialog box has stopped since I installed Digital Juice's "colormatteremover.exe" file (or something very close to that. This was done after talking with the DJ Tech Support person. There is an email notice that goe | | | | |
| | | | Re: Digital Juice Ready2Go Segments Crashing Vegas Pro 12
by Stephen Mann on Mar 11, 2013 at 1:57:43 pm
in the Sony Vegas Forum
I am seeing no problems here. I added 15 nested tracks of DJ mov files and see no problems.
(I am using Vegas Pro 12/64-bit)
Interesting that you were also getting the "missing plugin" message from DJ. I am as well and waiting for a response | | | | |
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