Re: LaCie Disaster

Sean - I am sorry I responded to Mark earlier. My suggestion about calling Tech Support was for you.

Mark - Any customer with a defective product is not a happy customer. I am not doubting your feedback regarding tech support. Sometimes phone stats don't reflect personnal experiences. Let me know if I can help.

Our tech support has no problem taking care of customers who have power supply issues, whether the drive is under warranty or not. In Sean's case, it seemed that the boards might be fried so it's the reason why I wrote "if your drives are under warranty".

I did the google search that you suggested but I need to point out that google list all the web pages that contain the words LaCie - Big - Disk - Spin - Down - Issues. Except that those words don't have to be in the same sentence so most of those pages are not about actual spin down issues with our products.

In regards to my participation to those forums. It was originally because of my personnal interest for video editing. It turned out that sometimes I could help some people with answers about LaCie drives. The Cow is nice enough to let me post. Not a big hidden agenda in the end. I like talking with customers, whether they have good or bad feedback.

It's because we care about our customers that we have been in business for 17 years and shipped more than 2.5M drives last year. We keep working hard to make good products at a good price. Feel free to email me at mgasquy@lacie.com. I'd be happy to help you out if I can.

Thanks.
Mat