Re: LaCie Disaster

Hello Mark,
I am sorry to hear that you had a bad experience with our drives. It sounds like the drives were working fine before the power supplies mix up. When you manufacture a lot of different products, you tend to use similar small parts such as power connectors. I understand where the confusion could come from. I am sorry it happened to your editor.

If your drives are under warranty I would suggest that you contact our tech support (support@lacie.com or 503.844.4503. Tech Support is in the US and wait time is usually less than 5 minutes. Turn around for a repair order is usually 1 day.

On a side note regarding product reliability and online forums. We are more visible than other manufacturers so there are more people using our products and posting comments. If you do a search for "LaCie" on The Cow for the past 3 months, you will not find many posts about issues with our drives. Most negative comments would be from the same customers who had a bad experiences in the past. Considering that we shipped more than 2.5M external devices last year, we continue to experience an extremely low defective rate.

Feel free to email me directly if I can help you in any way.
Mat
mgasquy@lacie.com