Re: Kernel Panics during backup

[lightning ad] "I have reloaded the software, re installed the hardware"

Have you replaced the hardware, I am betting that is the problem.

Again from your description I do not think they fully understand what a causes a kernal panic. ANYTHING can cause it, usually it is bad software or a bad combination of software, but sometimes it is bad hardware.

Have you tried the hardware on a different computer? That is the best way to determine if it is the hardware.

You could also try reinstalling your operating system.

Like I said ANYTHING can cause a kernal panic. Usually it is messed up software, but I have seen ram, 3rd party controller cards, hard drives, and even a airport cars cause kernal panics. So there software or hardware could easily be the cause of the problem. By them saying that there is no way that there product could be the cause of the issue is crazy.

You said they looked over the Kernal panic reports, those reports are almost impossible to read unless you created the OS. One thing that 99.9% of kernal panic reports say is CPU 0, they are probably seeing that and assuming that is is your computer. CPU 0 does not mean that at all. All CPU 0 on those reports means is that a command was sent to the processor. That command could have come from anywhere, and it was that bad command that usually causes the kernal panic to happen.

Think about it everything was fine until you added there product, and the problem only happens when that product is in use.

That tells me that it is most likely caused by there product, and I am betting that the hardware that they gave you is the cause.

As for tape being a more robust form of backup, I have never seen any thing that has proven that. The biggest problem with tape backups is that several years down the road if your tape reader dies, you will probably have a hard time finding a replacement because they probably will not be making them anymore. And why wont they be making them anymore? because hardly anybody uses them. If you don't want hard drives then look into a blue ray burrner and ether use 25 GB or 50 GB disks.