Re: canon xh-a1s capturing to FCP...

Hello,
I'm working in FCP 7. My client sent the HDV/VD tapes from a 3 camera shoot. I have captured tapes from Camera #1 and #2. But, no luck capturing tapes from Camera #3. I don't know what kind of camera # 3 was, but FCP will not capture footage. HDV deck responds but after about 5-6 secs of bars, with audio, screen goes black, and silent. Sometimes the capture screen catches an image, but freezes. Is the fix to my problem as simple as changing the capture settings? Or something more complicated? Please advise.
Best,
Bev