Here is a useful update from MediaFour. I will act on it and see if I can organise their troubleshooting report if I experience the blue screen after the updates.
FEEDBACK FROM MEDIAFOUR:
Unfortunately, it is necessary to get you to the current version before troubleshooting. You are likely using a very old version (7.0.9 or prior) and it is not feasible for us to provide troubleshooting for this type of issue without updating the software.
Please download and install the current version, 7.2.4:
http://download.mediafour.com/macdrive/
It is possible that you have a problem that has not been resolved. Specifically, ZoneAlarm can cause a problem in some cases. ZoneAlarm contains a component, klif.sys, which is part of Kaspersky AV and is typically present, but outdated, in firewall-only versions of ZoneAlarm. This driver should be updated to the current version, if present.
If you are still encountering difficulty once using 7.2.4, please follow the steps below so that we can identify the cause of your crash.
Please ZIP and email us the minidump files from the date and time of the blue screen(s). This will enable us to see in more detail what occurred on your system. Minidump files are located in the folder C:WindowsMinidump.
(If you are using Vista x64, minidumps are not saved by default. To configure Windows to do so, right-click on "Computer", choose "Properties", choose "Advanced System Settings" from the left task pane, choose the "Advanced" tab, choose "Settings" in the "Startup and Recovery" section, select "Small memory dump (128KB)" from the "System Failure" section, ensure the default "Small dump directory:" of "%SystemRoot%Minidump", click "OK". When the problem occurs again, a minidump will then be created.)
Then, please follow the steps below to download and run the Mediafour System Report (in Windows):
1) Download the System Report from
http://download.mediafour.com/support/MediafourSystemReport.exe and "Save" it to your Desktop.
2) Double-click the System Report tool and click "Next" to start the tool. When completed, click "Finished".
3) The tool will generate a .zip file (entitled "Mediafour System Report" plus the date and time) and place it on your Desktop. Please send the ZIP file as an attachment when replying to this email.
* The System Report has been developed by Mediafour for the express purpose of troubleshooting technical support issues. Using this utility will not collect any private, confidential data from your system. The resulting file will be used strictly by Mediafour staff to assist in resolving your technical support case. The file will not be distributed to any third-party without your prior permission.
