Hi Lisa,
Which version of 3D Invigorator are you currently running? If you are not using 3D Invigorator PRO version 5.1.0, please download it from our page below:
http://zaxwerks.com/download/
If you are having issues with version 5.1.0, please send me the Illustrator file and I will take a look at what you are running into. My e-mail address is ed@zaxwerks.com
Best,
Edward
