Re: After a year has perception of FCPX changed?

[Liam Hall] "I don't want or expect Apple to be forthcoming with anything other than a brief roadmap of their software and hardware products, but I do expect them to engage fully with professional customers. And by professional, I mean everyone who uses their PRO products at whatever level. They certainly should have a presence at trade shows, and they should do a whole lot more online, creating something with substance, not just make a few marketing films telling us how wonderful their products are.

How difficult is it for their product managers to communicate via email with users? Not very. I get regular emails from Adobe and Avid, plus many Adobe guys frequent this and other forums to answer questions in a grown-up civilised manner without giving away secrets. They even host free webinars offering help and advice with direct access to the team.

Surely, in this day and age a little communication is a the least a customer can expect from a company like Apple. Maybe there's an ap for that..."

There's no question that Adobe's communication style is top notch. They are out there, listening.

Apple does things differently.

If the end of FCS has thrown people for a loop, then there's plenty of options out there.

In this regard, nothing has changed from Apple, other than they actually released a potential software "roadmap" and have so far delivered on it. People that have submitted bug reports to Apple have received actual responses asking for more information.

So maybe, Apple's style isn't what you want anymore. That's totally fine. There's a multitude of PC companies that will gladly help you purchase a computer, and do it with a smile, as well as NLE companies that have a public online presence.

Curious, but have you contacted Apple support about FCPX problems? What was your experience?

Jeremy