In a 1985 interview, at 29 and still at Apple, Steve said, "[W]e didn't build Mac for anybody else. We built it for ourselves. We were the group of people who were going to judge whether it was great or not. We weren't going to go out and do market research."
In fact, Steve openly mocked IBM for their reliance on market research, citing it as the primary evidence that they had no pride in their own work. If they did, said Steve, they wouldn't have made PCjr. And what was so wrong with PCjr? "It seems clear to me that they were designing that on the basis of market research for a specific market segment, for a specific demographic type of customer."
While nobody should be held in their 50s to what they said at 29 -- and Steve was surely oversimplifying for effect -- his approach remained remarkably consistent. A 2008 profile of Apple in Fortune observed, "Apple scoffs at the notion of a target market. It doesn't even conduct focus groups. 'You can't ask people what they want if it's around the next corner,' says Steve Jobs."
Is any of this sounding familiar yet? No? How about this: when challenged in that 1985 interview that the new Mac left its entire customer base "with incompatible, out-of-date products," Steve replied that compatibility with the past was “too limiting. [W]e needed a technology that would make the thing radically easier to use and more powerful at the same time, so we had to make a break. We just had to do it.”
Let’s review. Sacrificing compatibly for their own idea of increased simplicity and power, explicitly rejecting the value of customer input because Apple knows the future and customers don’t. Creating only for themselves, equating pride in their work with disregard for specific market segments, their work judged as successful only by themselves.
NOW is this sounding familiar?