Re: Euphonix MC Color Control Panel

Hello,
I am in Paris. My MC Color was working well during 4 months, since April 2010. After, I did'nt use it during 3 weeks of vacation. Back from my holidays, when I turn ON it, nothing happened, no light under the 3 trackball as usual. Even the AC-DC adaptateur works normally.(measured with a Voltmeter)
The online technician of Euphonix advised me to "press the Power button during 2 seconds" Even I know very well how to use MC Color during 4 months, I did as he said anyway, but naturally nothing happened.

I contact the distributer of Euphonix in France, he said that Euphonix belongs now to Avid, himself, he doesn't know who can fix Euphonix problems, and he said that is trying to contact the wew owner of Euphonix but nobody can explain to him how.

I phoned to Euphonix USA, one lady sent me to a gentlman and this gentlman sent me to another gentlman and so on, nobody could advise me how to do.

I contact the reseller, he said that I must contact directly Euphonix, after 30 days, he don't take charge of the product anymore.

As you have a good relation with Euphonix, and you have a great notority, please help me in asking Euphonix (Avid ?) what I have to do.
Thank you very much
Nhan