Mike
I could not agree with Bob more. Ci is a great OEM and they build for many companies such as Isilon, Small Tree and many others. It is as you found out the customer support that makes a huge difference. Bob helped out for free but if you had purchased through a system integrator support is only a phone call away. Try to call Ci and then call Maxx Digital and see who responds quicker. They can bend sheet metal but should leave the system support to system builders like Maxx Digital.
Sincerely,
Ron Amborn President
Maxx Entertainment Digital
21562 Newland Street
Huntington Beach , Ca 92646
Direct 714-374-4944
Cell 714-713-4492 Fax 714-374-3404
ron@maxxdigital.com
http://www.maxxdigital.com