Re: BMD support for Resolve

Hello All,

I just want to add another personal experience with the BMD support for Resolve. I've emailed and called with a number of issues (plus non-issues, in other words user error) and I have found the replies to be detailed, timely and polite.

The one time I had an important deadline with real issues; exporting 4K for a DCP from EPIC 5K footage, the local support advised me to discuss with Peter Chamberlain. I was transferred to his mobile while he was travelling in Japan. Peter was able to answer all my questions and with his support the project was completed perfectly.

I totally respect what other users are saying about their experiences, I just wanted to add mine. I hope that when any of us (new, intermediate and professional users) need support that BMD support or a growing user base at Creative Cow can help us all out. How to make support more efficient is the hard task for BMD and Creative Cow. The Da Vinci Basics & Configuration forum can only help.

Also I'd like to thank BMD support and the users in this forum for the support and inspiration with this great software.

Cheers,
Robert