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Re: Problem with onne of my V4HD units

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Re: Problem with onne of my V4HD units
by Dave Roberts on Sep 16, 2009 at 5:27:14 pm

David,

Feel free to call MOTU direct at 617 576 2760 during business hours. There will always be a technician ready to work with you.

Things to check:

Do you get patch through on the V4HD? Regardless of connection to the computer, a live, selected video input will always patch through to all video outputs on the V4HD.

Check with more than one input source. If you're not getting a picture with HD SDI for example, do you get a picture with any other input?

In the computer, quit FCP and check just the MOTU Video Setup software. Incoming picture will not display in the MOTU Video Setup software and FCP Capture window at the same time. With just the MOTU Video Setup software running, can you get a live picture in the preview window?

If you change input sources from the MOTU Video Setup, do you see that change reflected on the front panel of the V4HD?

Run FCP. Play back some video that was previously captured through the V4HD. Do you get output from the V4HD to monitor?

If no luck on the above, give us a call, or email me direct at magicd@motu.com

Best,
Dave



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