PDW-F1600 Deck Configuration trouble in Avid

We're working with a PDW-F1600 XDCam deck, and I'm failing to get any kind of deck control in Avid, running version 5.5.

Any time we attempt to auto configure the deck, Avid simply reads it as "No Deck." We've tried manually configuring it as a Generic deck, but it doesn't change the fact that Avid seems unable to even see it.

Tested to be sure that we have the correct COM port selected, and Avid has no problems configuring our other decks, but for some reason, it simply will not see the PDW-F1600.

Has anyone run into this problem? Is there something we're missing about configuring this specific deck to work with Avid?

Thanks in advance.