Re: Legal Question - So do I buy Adobe Win or Mac?

Well just an update.

A week has now gone by since I place an order for a Upgrade/Cross-grade from CS2 Windows to CS3 Mac and:

1. The order STILL has not gone thru

2. The first Letter of Destruction (LOD) which was faxed per the salesperson's instructions was not rec'ed. Our fax record shows it did go thru and the number was correct.

3. Got passed back and forth between Adobe Customer Service and Adobe Sales Dept multiple times.

4. After many calls, they figured out they lost the first LOD and asked me to again fill out and fax another LOD. I did this and put the Case # in large letters on top of the LOD and asked for a receipt confirmation call. No such receipt confirmation call was rec'ed.

5. I then emailed with the case # and all pertinent data re: the problems and got an email confirming Adobe did get the LOD and all was well.

6. This morning I get an email stating that Adobe can not process my "refund" because there is no serial # on the LOD !!!

I didn't ask for a refund - the LOD clearly shows that it was an order for a crossgrade/upgrade, the software involved, and the serial # that the sales dept told me to use. In fact there is an entirely different LOD for refunds - this was not the form used.

The point of this mess is, this clearly is not an easy process as Adobe people in the process chain don't understand it themselves. I have already deleted CS2 and thrown away the software - now I am SOL - yeah, I know I should have waited fro the new software to arrive - I had no idea Adobe was this messed up on the process. And trying to get someone at Adobe Sales to talk to someone at Adobe Customer Service to straighten their own mess out is impossible.

DON'T DELETE YOUR OLD SOFTWARE UNTIL YOU GET THE NEW SOFTWARE

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