Re: Red complaints

Michael,

I understand your frustration, but I assure you a call into Jim will help get things back on track for you. I'm not saying it will get you the camera delivered tomorrow, but I'm sure he'll be open to hearing your thoughts on the matter and will do what he can to make sure you are refunded the money. Jim has openly admitted they are learning as they go. They have shaken things up with the launch of this camera and now they are refining some things.

I've had the camera for a while now and they have been easy to deal with. Sure, we went through much longer delays than what you are experiencing, and I'm still waiting on a couple of things, including the EVF, but we're on the bleeding edge here. You mentioned other players getting involved and sure it will happen, but give RED credit. They got this ball rolling. No doubt about it, Sony was years away from doing this, but they probably have stepped up the efforts due to RED.

I know there are a lot of people that come to RED's defense, often referred to as fanboyism, but keep in mind that those of us with cameras are in the trenches, learning everyday, attempting to master this camera. I am both excited and a realist about it.

Give Jim a call and work directly with RED to resolve your concerns. That to me is the best approach when dealing with these kind of issues. A lot more gets done that way.

Regards,
Steve

Steve Sherrick