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Re: Red complaints

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Re: Red complaints
by Michael Gleissner on May 1, 2008 at 3:20:08 pm

Guys,

where the rubber meets the road is really simple: Can you DELIVER on your promises, and are you TREATING YOUR CUSTOMERS well. That's what counts for me.

What this camera really is - it is evolution of today's available technology. CCDs and CMOS imagers are becoming better, it is not a "mysterium" - it's call improvement of technology. Record on solid state instead of tape-based media - happening everywhere, in consumer cameras.

A "revolution"? Or "keep my place in line"? Come on, guys, I really don't care about that, I care about a company LIVING UP TO ITS PROMISES.

What if you encounter a problem? What if a pixel on your CCD craps out? If a company does not live up to "promises" they are making when SELLING, what can you expect from service down the road? "Oh, we got your order for the spare part, you are currently #10426 in line and you can expect your camera to be repaired in 18 months"?

And I believe 99% of the customers feel the same. It is $30k I spent, I was promised that they HAVE the camera and then they sold it to somebody else. If that is the "revolution" you are talking about, then - thanks, but no thanks! I rather wait for the "big guys" to come out with their answer, I bet that these are in the prototyping state already (and maybe have better improvements like multiple CF slots in the camera body - SONY, JVC etc. are you listening?)

MG



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