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Re: Hey Boomer

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Re: Hey Boomer
by Michael Gleissner on May 1, 2008 at 8:30:21 am

Let's face it, RED has just a small window of opportunity. The "big guys" (SONY, JVC, ARRI etc.) will come up with something comparable in the next 6-12 months. So it is really important for these guys how they treat their customers.

CCD, CF storage media, wavelet codecs, this is all no magic, it is (or will be soon) off the shelf technology.

My experience until today is:

- broken delivery promise - not ONCE, not TWICE, not THREE TIMES, but FOUR TIMES

- claimed to have product ready (with specified serial number #1328 - "we have your camera ready")

- apparently sold the camera that was "ready" for me to SOMEBODY ELSE (but still cashed my check instead of HOLDING my checks)

- PROMPT and APOLOGETIC response (after posting the same post in reduser forum - although the moderator deleted it within minutes)

- nice call back from friendly person

- and now it is ACTIONS not WORDS that will decide

As I said, I would have cancelled in a heartbeat had I not ordered an underwater housing that is not refundable.

BTW, I have NO UNDERSTANDING for bad customer service. I was a VP at Amazon.com and there we know how important excellent customer service is.

Also I personally boycott PANASONIC products, they pulled the same crap on me with their P2 storage cards (announced that the larger cards would be available in a few weeks and then it took them forever). So if I read about a new PANASONIC camera? No thanks, too!

Michael
-------
Michael Gleissner - mgleiss@corp.bigfoot.com
Bigfoot Entertainment Inc.
401 Wilshire Blvd., 9th floor
Santa Monica CA 90401




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