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Re: Could not get a date AFTER CASHING $30k worth of checks

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Re: Could not get a date AFTER CASHING $30k worth of checks
by Tim Kolb on May 1, 2008 at 2:45:14 am

It sounds like the RED people have had "one of those days" for a couple weeks now with QC issues, vendor issues...Mr Jannard has laid it out at their site.

I would simply accept his offer of a refund. I doubt that he personally examines the incoming checks and then cross-references them with what camera is for whom...somebody simply received the check and they did their job and put it in the bank.

cashing the check wasn't proof of incompetence or malice...it just means that the refund check needs to be all-inclusive.

They created a camera from scratch and they don't use any standardized parts in it...this kind of thing happens. If you are this early in the lineup (Michael) it means you put money down based on a balsa wood model (or are we into the list that saw the Jackson thing before depositing?)

...a little more time and uncertainty doesn't seem like a dealbreaker to me. Maybe it's not the most customer-service finesse ever demonstrated, but under the circumstances I'm not sure it's worth all this...



TimK,
Director, Consultant
Kolb Productions,

CPO, Digieffects


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