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Re: Could not get a date AFTER CASHING $30k worth of checks

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Re: Could not get a date AFTER CASHING $30k worth of checks
by Russell Lasson on Apr 30, 2008 at 10:22:37 pm

If I were Michael, I'd but up set too. But I don't think this problem is because RED is trying to pull a fast one on it's users by keeping their money for a while before delivering the camera.

Check out the official statement from RED:

http://www.reduser.net/forum/showthread.php?p=210692#post210692

The problem stems from their commitment from people who placed orders before you. Before NAB, many users were undecided. After they saw that RED really was delivering, they wanted their cameras. Evidently it was part of the deal that they could change their mind as to when they were "ready to buy".

I think that it was a bad organizational decision by RED to put off people who had put their money in. It's obvious that they're still learning how to do this (both the technical and organizational).

Once again, if I were in Michael's position, I'd be upset. At the same time, I'd have to respect that RED has been as open as they have been about the whole process (both successes and mistakes). I think they should have allowed the previous reservations to be filled after the existing orders with money paid were filled instead of bumping the ones who already paid.

One suggestion to Michael though, calling and yelling at them doesn't make them want to help you, even if it is their mistake.

Good luck.

-Russ

Russell Lasson
Kaleidoscope Pictures
Provo, UT


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