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Re: Erk! errors!

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Alan LorenceRe: Erk! errors!
by on Oct 24, 2007 at 9:38:53 pm

Sorry about that. It seems you have 2 issues here. The first is that the demo is wrong, and is looking for "pIllusionRender.exe" instead of "pIllusionRenderDemo.exe". This is easily fixed: just r-click on "pIllusionRenderDemo.exe", "Copy", and "Paste". Then rename the copy from "Copy of pIllusionRenderDemo.exe" to "pIllusionRender.exe". (Do this instead of just renaming the file so your shortcuts will still work.)

The second issue: pIR crashing when you run it standalone -- there may not be a quick workaround for that. I think you have the same problem that another user does in our forum -- you have some codec that particleIllusion 3.0.2 does not like.

We're working on a fix, but please try the following for us.

1) download this file:
http://www.wondertouch.com/downloads/temp/codectest2.zip

2) Run it -- it will create a "command prompt" window and spit out a bunch of codec information.

3) It will wait for a keypress -- don't press a key yet. Click on the icon in the left corner of the window title bar, select "Edit> Select All", then "Edit>Copy". You can press a key to close the codec test app now.

4) Paste in a new email message and send to support at wondertouch dot com.

Thanks.



Alan.

http://www.wondertouch.com


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