Re: Upconverting SD to HD during Capture in CS5

I have the LHi and for the life of me, I cannot get it to upconvert or downconvert in CS5.5. The best I can get is a pink garbled screen. I've tried so many different combinations but no go. So having to go the software route which is nowhere near as good.

I've sent several requests to AJA tech support but have had zero response, even though their support page says they take "support seriously". I am on serious deadlines and get no help from AJA? What kind of company are they? So my end product suffers therefore my customers product suffers and am I to blame? I guess so for buying this hunk of junk. And clearly their support is still hung over in Vegas...

So if anyone can advise me I'll listen, but am seriously considering selling this and moving on to Black Magic?