Re: Adobe continues to go down hill

I just reread my post and as I had said, I was pretty mad when I wrote it. The only thing I would amend is the overpriced part.

The jist of the post was this. Installation and reinstallation prolbems cost us legitimat users time and money. It's very frustrating when it can't be fixed till the next business day.

The installation process and verification process for DV Rack HD is/was problematic. As a person who installs and sets up systems, I get very annoyed when an installation is delayed by authorization issues that are not the fault of the customer, but are issues with the software companies installation procedures. Many times I am working in the evening or weekend when tech support isn't available and thus have to extend my time (which usually isn't billable) for the install.

In this case, I was doing some production work and wasn't able to use DVRack HD. I installed it on my new quad core, but got an error. One of my 2 copies of photoshop requires me to call in everytime I change machines. It's a pain. I update my computers on a regular basis.

In this case, when I finally got through the next business day, it was net2 that was needed to be installed. Of course I did net3 (the latest version) and it didn't work. No help during installation, just a wild guess on my part. The adobe tech support person had no clue to why I was mad and told me most people already have net2 installed so it's not an big issue to them. In my case, the error link the installation program sent me to was the adobe store. No clue there as to what was needed. They have had 9 months to digest the purchase of the software. Simple fix, they just didn't fix it.

They know it's a problem, they have me in their registration database, so why couldn't they send out a tech note, a new installation CD, or a link to download the proper installation procedure? I bought a lifetime license to use this, not a one time, one machine install.

If there copy protection installation fails, there should be 24x7 help to correct it when it's not the customers problem or fault. Other wise they have unhappy customers.

I don't believe I ever said anything about their products not being good. I use lots of their products. However, 2 of them cause me hours of lost work when I change computers and that's a problem and it costs me money. Why shouldn't I be frustrated?

And yes, I was mad and maybe a little harsh, but I don't think anybody is going to convince I'm wrong on this issue.