Re: HPX500 5600 Preset Fix

[David Hudson] "If I want my 5600k preset to be 5600k exactly? What kind of newspeak is that? "

Not newspeak at all. Not everyone uses the 5600K as daylight changes constantly. 5600K is a term adopted by Kodak for 12:00 noon on the some specific day in July in Syracuse, NY. Not everyone needs the 5600K because not everyone uses it. Those that want it, should stay tuned.

[David Hudson] "As per your last post I thought this was a software issue in the DSP. Now they've got a kit they've got to install. OMFG. How about just puting in a whole new correct vision block and dsp. "

It is a kit, sorry it is not replacing the vison block, not sure where you get this stuff. It is a new software eprom. Not huge but easier than pulling the old one, reburning and then putting it back in.

[David Hudson] "This is a warranty issue I'll be happy to take it to a local center but if it's got to go to you in Jersey its on your dime. No excuses or you can have the whole camera back. No BS. "

Well then you will need to see your dealer about having him take your camera back because there is only one place to have the camera fixed, and that is in NJ. It is a warranty repair and the only place that can execute it is in NJ. There is not a local repair facility in your area.

[David Hudson] "What about the noise issue as compared with the 200A?"

It is as quiet as the 200A. The trick that makes the 200A quieter came from the 500.


[David Hudson] "I'm really tired of the BS.
Act like a real professional company or suffer the consequences."

I do believe we are. We are resolving the problem and making sure that the problem resolved does not affect anything else, this has taken the most amount of time.


[David Hudson] "This is all in public now no PMs"

The only reason I wanted PMs on DVXuser was to try and get you to send your camera in, so that it would have been your camera having been fixed, but you chose not to do this. I should have the process for who you need to contact by Monday and will post back here.

Best,

Jan



Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems