P2 rental experience

I thought I'd drop a note about a P2 rental experience. I shoot a concert every year with HVX200's and I've always had to use the Firestore due to the need for long segments. I've never been totally successful so this year I decided to rent either 3 64GB or 6 32GB P2 cards. I'm unaware of any local companies offering this size card so I was able to locate a rental company in Sherman Oaks. Wintech Video said they had 64GB available for $150 per day. I asked about shipping policies, as some companies won't ship their cards. I was told I'd pay shipping both ways. Wintech had me fill out the usual forms along with insurance, all standard procedures. I placed my order. Wintech Video said they would send me tracking numbers and a quote. On the Friday before the concert I had not received either. I sent an email wondering about the order. I got a frantic call asking for me to call them. It seems that they didn't have the 64GB cards but they had 6 32GB sub-rented from other vendors. I didn't care, I just wanted 3 64GB or 6 32GB cards to be received on Friday, shoot Saturday and ship out Monday. They shipped the 6 cards Friday and I got them Saturday. Cards worked great and I sent them out Monday. Here's the rub. I was not informed that I was being charged for 2 days. So from the expected fee of rental and shipping totally around $560 I was charged $950. I never received that quote I was promised either. I called Wintech and they said that I should have "understood" that it would be a 2 day rental and that "they'll make it up to me the next time". I don't have any clients that would accept me charging a fee and not informing them, and then tell them after I've billed their credit card..."that I'll make it up the next time".
I'm the person at fault. I know that. I should have asked and received a quote. Our local rental companies, Broadcast Rentals for example, always tell you up front what it's going to cost...and it's usually less. So, if your looking for P2 rental...get a quote. There are other choices available...just ask.

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