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Re: Drive Repair Status

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Re: Drive Repair Status
by Steven Tanis on Oct 26, 2009 at 9:30:24 pm

After the material shared with you above and still no responses - G-Tech was called - the drive was located and a promise of completion of work in 3-5 business days was received. Another call after 5 business days and I was told that the drive had been shipped - it was received on tuesday 20 October - 24 working days after receipt. It is a new drive - a G-drive with a different power source than the G-drive Q it replaced - and this new drive - remarkably!!!!!! had the same serial number as the drive it replaced - who could/would have guessed - so I can't register a new drive and have a warranty that should accrue to a new drive.

I have 2 questions

1. If you were going to replace the drive why did it take from 14 September to 20 October to accomplish this?

2. How did the new drive miraculously have the same serial number as the old drive?

the courtesy of a reply is asked

Steve


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Current Message Thread:
  • Frive Repair Status by Steven Tanis on Oct 14, 2009 at 12:52:08 am
    • Re: Drive Repair Status by Steven Tanis on Oct 26, 2009 at 9:30:24 pm



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