Re: G-RAID3 dismounts unexpectedly, causes system freezes-Repair is taking waaaay too long!

OK, so I have not received any response from anyone here, so I called the tech support number for the first time today. After much classical music, I nice gentleman with a very heavy accent picked up the phone. He acknowledged that my G-RAID3 has been in their custody longer than their "normal" or "usual" 10 Days it would take them to fix a problem. He explained that they just changed to a "new system" and the delay was due to that transition, but the "new system" works now, and said my drive will ship out in 2-3 business days.

I'm not sure what the "new system" means, but I find it a very strange excuse. Anyone heard this before? I know the company has been bought several times this past year - but I fear that instead of a major infusion of capital and capacity the opposite seems to be happening. Does not inspire confidence in the reliability of the hardware nor in the support that should be the brands main asset. I hope that with their market share expanding the quality of the product will not be inversely affected.

I have been using their products for years and I have been recommending them to others. I am holding off on doing both for the time being....

gabor@tenstrongmenstudios.com